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    Duplicate selected hotspot

    Hi Larry, the hotspot duplication was originally designed just to make a copy of existing styles and not the actual path of the existing hotspot as it's generally I think is unexpected that a duplicate path is also needed... but I see how it would be useful for you. PS: you could potentially...
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    hosted html got stuck in progress bar

    Hi Lennart, it just says that images like this one (you can test by clicking it) are not present at the specified location: https://web.eppendorf.com/360/cellxpert-new/360_assets/CellXpert/images/03.jpg Please double check that the published images were uploaded correctly.
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    Using Opencart Version 4.0.2.3

    We hope to get to it at some point in 2024. Fingers crossed :)
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    Preview after publish Works BUT html file then I run Won't rotate..

    Hi, yes this is expected. Please find more details in this article: https://www.webrotate360.com/blog/2019/loading-webrotate-360-product-views-locally-from-your-hard-drive.aspx
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    TypeError: Cannot read properties of null

    Hi, this was fixed a while back, I believe. The script (v3.6.2) in your screenshot is from 2018. The latest, including updated examples, can be found here: https://webrotate360.s3.amazonaws.com/sites/webrotate360/downloads/Resources/IntegrationTemplates.zip
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    folder to put license

    Please share a screenshot of FileZilla location where you uploaded the license.lic. You can email it to support at webrotate360.com.
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    folder to put license

    Is this for WordPress, Almere?
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    Alignment issues

    Hi Mike, that's an issue indeed. We're hoping to implement a helper tool in our software in the next version. For now, the best probably would be to outsource this to one of the many image processing companies out there and mostly in East Asia. Search for "clipping path India" for example. These...
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    Custom Hotspot indicators not showing in PixRiot

    I see. Please share the link to the 360 view that got uploaded but doesn't show the popups, if that's the issue.
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    Integrate Hotspots to Wordpress

    For custom hotspot indicators, please follow steps in the last post in this thread: https://forum.webrotate360.com/threads/custom-hotspot-indicators-not-showing-in-pixriot.5189/post-7633
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    Integrate Hotspots to Wordpress

    Oh I see. thanks for sharing the screenshot. The issue is the brackets and comma characters in the hotspot file names that pixriot can't accept. Please rename the hotspot images and re-add in SpotEditor. You may need to publish to a different folder (can change it on the Publish form) or...
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    Integrate Hotspots to Wordpress

    Are there any errors when you try to drag it to pixriot? PS: please share the contents of the published/360_assets folder that doesn't work for you as a zip.
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    Integrate Hotspots to Wordpress

    Hi! Are you using custom hotspot indicators (usually colored circles) as otherwise it's the same process as you described above?
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    WebRotate Tab does not appear in admin panel

    It looks like your theme uses a custom gallery module, something like "owp". Our WooCommerce extension comes with its own gallery that is designed to replace Woo's standard one, so there's likely a conflict. Please see if you can get back to the default WooCommerce gallery.
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    WebRotate Tab does not appear in admin panel

    Please see my screenshot :) it's a page of an individual product. There's the WebRotate 360 tab there (it's expanded with Config File URL field and Root Path). Please see in your setup to confirm.
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    WebRotate Tab does not appear in admin panel

    Hi! There're no separate WooCommerce admin settings. You should still be able to see the WebRotate tab under each product (more details):
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    Unable to create html-file

    Thanks for the update! Does this happen when you access the 360 product view online? If so, can you please share the link? You may email it to support at webrotate360 dot com.
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    Unable to create html-file

    Hi, thanks for the detailed explanation. I'm not sure I fully understand the issue. Are you trying to upload it online? If so, please see available options in the user guide under Web Integration section: https://webrotate360.s3.amazonaws.com/sites/webrotate360/downloads/Resources/Readme.pdf
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    Images are upside down (even if I select 'do not rotate')

    Please record a quick screen video so we can see if there's a discrepancy in what we do to test.
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    Images are upside down (even if I select 'do not rotate')

    The last image does show the issue as expected, as the camera was in portrait mode when the 360 product photography was produced. Selecting 180-degrees on the New Project form under "Rotate images" as per the screenshot does correctly auto-rotate the images on import.
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