Wordpress Embed: Load bar but no images

[Pandr]

Hi There,

I’m trying to load the test files and all I get is the text **Example 1:** and the 3 load boxes flashing.

http://www.soapandbrush.com

This is the code:

**Example 1:** [wr360embed name="sampleshoe" width="100%" height="450px" config="http://soapandbrush.com/wp-content/plugins/webrotate-360-product-viewer/360_assets/sampleshoe/config.xml"]

I’ve loaded the plugin as required and activated.

The Wordpress installation is 3.8 and there are no other plug-ins running. I haven’t started building the site and this is the first thing I wanted to make sure worked.

I haven't purchased anything yet and don't have a licence code, if that is a requirement.

If anyone could advice how to fix this that would be great as I've loaded the Spot Editor app and exported the files and very impressed with the results and app.

Sorry if I’m missing something obvious, still a bit new to this.

Thanks
Pandr

 

[WebSupport]

Hi Pandr, thanks for your message. This one is easy to fix.

Basically your config url in the shortcode is http://soap.. but the page is redirecting to http://www.soap... and browsers treat this as cross-domain request and block loading of the 360 product viewer configuration. All you need to do is to make the config path relative (or add www. before domain name if you are always redirecting to www) like this:

[wr360embed name="sampleshoe" width="100%" height="450px" config="[b]/wp-content/plugins/webrotate-360-product-viewer/360_assets/sampleshoe/config.xml[/b]"]

I hope this helps!

 

[Pandr]

Thank you very much of the quick reply. That worked perfectly I can't believe I didn't notice that.