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  1. WebSupport

    Embed code doesn't work

    Seems to be some conflict with your other CSS stylesheets or possibly the version of jQuery and how it calculates element width (will test with 1.10.2 shortly). Simple fix is to find this file: /wp-content/plugins/webrotate-360-product-viewer/imagerotator/html/css/basic.css and set width here...
  2. WebSupport

    Second and Third 3D Viewer Not Working

    Thanks for the link, Steve. I see now... sorry, this is because it's a free version of the 360 viewer plugin as per the plugin PRO upgrade notes: ... Multiple embed shortcodes on the same page or post (i.e, wr360embed). http://wordpress.org/plugins/webrotate- ... ct-viewer/ Though you can...
  3. WebSupport

    onionskin view+crop+levels :)

    Just an update! All of this is now possible with our new SpotEditor 3.5! Camera connection is coming soon.. http://www.youtube.com/watch?v=W3uFpXy1ne4
  4. WebSupport

    Second and Third 3D Viewer Not Working

    Hi Steve, thanks! Can you please send us a link to one of those that doesn't load? I also suggest to use relative path for the config parameter so it would look like this for your first shortcode: [wr360embed name="view02" width="100%" height="650px"...
  5. WebSupport

    Can't get WebRotate 360 to work

    Hi there! The test page doesn't exist any more. Did you figure it out by any chance?
  6. WebSupport

    webrotate 360

    Hi Rajeswara. Sure, you can resize the viewer as needed - just change width / height of your parent 360 viewer container. Yes, full-screen is available with the PRO license. More details can be found in the two links below: http://www.webrotate360.com/360-product-viewer-buy.html...
  7. WebSupport

    Customize Image Load order - long slow rotations

    Hi Jeremy, thanks for your post here. This is an interesting challenge.. and I like your solution with the incremental 360 view pre-load although it will produce a certain jerkiness as you said as images will start appearing. It will also take quite some time to load the full set of 480...
  8. WebSupport

    Complete 360 Degree Image Editing Workflow in 3.5

    Just posting here for future reference: Complete 360 Degree Image Editing Workflow With WebRotate 360 SpotEditor v3.5 March 07, 2014 - You can now download full Beta release for Windows and Mac OS X on our main viewer download page under DOWNLOAD LATEST BETA 3.5
  9. WebSupport

    webrotate 360

    Hi Rajeswara, thanks for contacting us here. Full-screen is not currently available in the free version unfortunately.
  10. WebSupport

    Not Loading... what am I missing?

    Thank you, Jeremy!
  11. WebSupport

    Not Loading... what am I missing?

    Hi Jeremy, Thanks for contacting us here! It's an easy fix I think. Please change your current config="..." in the shortcode above to this: config="/wp-content/plugins/webrotate-360-product-viewer/360_assets/JeremySpin/jeremyspin.xml" In addition to fixing the main issue which is the forward...
  12. WebSupport

    PopUp doesn't fill box

    Hi! Sorry for the late reply. Please email us at support at webrotate360 dot com with the date of the purchase and the email used to receive the license so we could provide details on activating full-screen. Thanks!
  13. WebSupport

    Wordpress Embed: Load bar but no images

    Hi Pandr, thanks for your message. This one is easy to fix. Basically your config url in the shortcode is http://soap.. but the page is redirecting to http://www.soap... and browsers treat this as cross-domain request and block loading of the 360 product viewer configuration. All you need to...
  14. WebSupport

    PopUp doesn't fill box

    Hi there, This is due to your WordPress theme / skin using another copy of prettyPhoto javascript that we also use for the popups. The one you have with your skin overrides the copy we include at the following location which is also customized to make 360 product viewer re-sizing work in the...
  15. WebSupport

    3D or two axis rotations

    It's still in progress, Nicolai - can't give you a timeline yet.. sorry. There have been a lot of feedback from our PRO users that had to be incorporated into the coming 360 product viewer 3.5 release so 3D support got pushed out little bit but it's still our objective.
  16. WebSupport

    Hot spot fixed positioning in free version

    Hi there! We don't have limitations of this nature in our free version. Can you please share a link to your 360 view so we could investigate? You can send a link or a zip with the view to support at webrotate360 dot com.
  17. WebSupport

    Webrotate doesn't work

    Sure, Greg - glad to help. Thanks for using our product. Nice cat - awesome 360 view ! :) PS: you can remove the white bar at the top by changing background property on line 12 in this file http://www.gregpatterns.com/wp-content/ ... /basic.css from background:#fff to background:#000. Also you...
  18. WebSupport

    Webrotate doesn't work

    No problem. So if you look closely at your screenshot, you have a folder called 360_assets vs 360-assets in the xml url you pasted a couple of posts above. This would explain why your xml link doesn't navigate to the file on your server. Just update the config path in your webrotate embed...
  19. WebSupport

    3 bars / not loading

    Nice, thanks for confirming! I also suggest to turn the fullscreen button off as it seems to drop below your toolbar and shows as a dash between the arrow buttons I think. It's probably some css conflict which can be easily fixed but the fullscreen feature requires PRO license so I guess it's...
  20. WebSupport

    Webrotate doesn't work

    I believe you actually have this path as per my previous post in your page / post in WP admin referenced inside the webrotate embed short-code that you or somebody who's helping pasted in there. That's how the plugin works - has to have that config parameter in the short-code point to your xml...
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