another person who can't view content in page

[4mtr]

Hi.
Paid up Pro owner, wordpress, plugin installed.

I also can't get the viewer to load.
Path to xml is valid:
[wr360embed name="2016.03.11-desk-8-blk" width="100%" height="500px" config="/sprocketx.com/wp-content/plugins/webrotate-360-product-viewer/360_assets/2016.03.11-desk-8-blk/2016.03.11-desk-8-blk.xml"]

Test from editor works fine, what ever i do to try and embed it just doesn't work.
Please let me know what is going on, am i missing something simple?


Rgs, Mark

 

[WebSupport]

Hi Mark, please change the xml path to just:

/wp-content/plugins/webrotate-360-product-viewer/360_assets/2016.03.11-desk-8-blk/2016.03.11-desk-8-blk.xml

Like this:

[wr360embed name="2016.03.11-desk-8-blk" width="100%" height="500px" config="/wp-content/plugins/webrotate-360-product-viewer/360_assets/2016.03.11-desk-8-blk/2016.03.11-desk-8-blk.xml"]

It should work then I believe. Just let us know if not!

 

[4mtr]

Hi.
I came to the same conclusion after more testing.
The batch file naming was the issue: You have to avoid '.' and "-_" in the file names.
Thank you for your help, snappy response.
Mark