Cannot rotate and full screen object - firefox

[sand]

Hallo
web rotate 360 spot editor v3.6(beta) Pro
Wordpress plug in installed

The editor itself (desktop softwware) works great and is fast and intuitive but I really got stucked with the online "shortcodes" .

Short code :
[wr360embed name="view01" width="100%" height="500px" config="/wp-content/plugins/webrotate-360-product-viewer/360_assets/NewProject1/NewProject1.xml"]

I can(finally) view the image but the only way to rotate or to do anything at all is via the arrows in the toolbar, it seems that mouse functions are disabled.
When i go full screen i can see only a blank page.

On the preview right out from spot editor everithing works fine.

Here is a link :
[link removed]

If you click on the title "3D fast" , linked to the html page, everything works fine.

Thank you for helping.

 

[WebSupport]

Hi,

Thanks for your message! There are two things we noticed:

a) Please copy your license file to /wp-content/plugins/webrotate-360-product-viewer/ which will fix the full-screen function.

b) Your WordPress theme has some code that disables mouse dragging on images in /wp-content/themes/photome/js/custom.js. This is the reason you can't spin the 3D product view with your mouse. We can fix it for you, but would need access to your WordPress FTP and admin. You can send this info to support at webrotate360 dot com.

Here's the snippet that breaks the mouse drag:

var isDisableDragging = jQuery('#pp_enable_dragging').val();
if(isDisableDragging!='')
{
	jQuery("img").mousedown(function(){
        return false;
	});
}

Just let us know if any questions

 

[sand]

Hi
Added license in the right folder and enabled mousedrag in theme settings.
Now everything works fine.
Thank you very much !

Matteo Sandi