Can't make the demo work

[Eliyahu]

Hi, I've been scrolling the forum but I couldn't find any solution to my problem.

I've installed your plugin on my website but I can't make it work. My wordpress version is 4.7.2 and my theme is "Spot", a child theme of "flat-bootstrap".

I've tried many shortcode but none of it seems to work. All I can see is a withe block.

[wr360embed name="shoe" width="100%" height="450px" config="/wp-content/plugins/webrotate-360-product-viewer/360_assets/sampleshoe/config.xml"]

[wr360embed name="shoe" width="100%" height="450px" config="/www/wp-content/plugins/webrotate-360-product-viewer/360_assets/sampleshoe/config.xml"]

[wr360embed name="shoe" width="100%" height="450px" config="http://www.mywebsite.be/wp-content/plugins/webrotate-360-product-viewer/360_assets/sampleshoe/config.xml"]

I've tried to open the xml by copying the path in my URL and the code appears.

 

[WebSupport]

Hi, please share a link to your WP page with this shortcode applied:

[wr360embed name="shoe" width="100%" height="450px" config="/wp-content/plugins/webrotate-360-product-viewer/360_assets/sampleshoe/config.xml"]

If you prefer, you can email the link to support at webrotate360 dot com.

 

[Eliyahu]

Hi, thanks for your answer,

Here is the page where the 360 is supposed to appear
[link removed]/service-pro/animations-360/

Here is the link of the xml
[link removed]/wp-content/plugins/webrotate-360-product-viewer/360_assets/sampleshoe/config.xml

And here is a screenshot of the shortcode in my backend
http://www.hostingpics.net/viewer.php?i ... apture.png

 

[WebSupport]

Thanks for the links!

So far it looks like there's an issue with the default settings under WebRotate in your WP admin. For some reason Base Width and Minimum Height are set to 50% - at least this is what the plugin outputs on this page. Neither value can be relative and looks like the % sign breaks the shortcode parsing.

Please go to WebRotate Settings in admin and either remove the defaults for both or make them pixel values, i.e without the % sign (e.g 500px or 500).

I hope it helps!

 

[Eliyahu]

It works, thanks for your help

 

[phppandit]

hey m getting the same problem.
Please check my URl below
http://pasteboard.co/1jX791140.png
please let me what i m doing wrong.

 

[WebSupport]

Hi! We would need a link to your page to say exactly what happened.

PS: I can barely see the part of the page URL in your screenshot but one thing that can happen is when your WordPress installation is not the site root, you would need to add the WP root name to the config URL in your webrotate shortcode, i.e
/wproot/wp-content/plugins... instead of just /wp-content/plugins...

 

[phppandit]

can you please tell me , what is wrong with my setting.

 

[WebSupport]

Hi, can you still give us a URL to your wordpress page? We just need a complete URL that we can load in our test browser. Thank you!

 

[Luis Serra Santos]

Hello, I'm having the same problem.

I put this link as it is shown in the print screen i send here, and nothing happens.

[wr360embed name="view01" width="100%" height="500px" config="http://rental.digitalazul.pt/wp-content/plugins/webrotate-360-product-viewer/360_assets/sampleshoe/config.xml"]



Can you tell me why i cannot see your demo?

BTW, I already have a product made by me in a directory of my site, that also i cannot see working. Please test this link to see that it works, and the image of my ftp that i send in attachment:

http://www.digitalazul.pt/rental/360/Te ... non5D.html

http://www.digitalazul.pt/rental/360/Te ... oject1.xml

http://www.digitalazul.pt/rental/360/Te ... anon5D.xml

Tell me please, what is the code i should put in my wordpress to see this working


One more thing. In the code: [wr360embed name="view01" ....... what is "view01"? It works by default putting view01, or that is the name of my project, or what?

Thank you so much.

Luis Serra Santos

PS: In the definitions of the plugin i already put by default 500px in height and width, as you can see in the last print screen.

 

[WebSupport]

Hi Luis, can you please share a link to your wordpress page with the shortcode?

PS: view01(or any other name) is just some unique name that you have to give each shortcode. It's used for example when tracking analytics in your Google Analytics dashboard that we collect inside the viewer.

 

[Luis Serra Santos]

Hi, I just published that page, with the short code for your demo:

http://rental.digitalazul.pt/categoria/ ... otate-360/

 

[WebSupport]

Hi, please switch to the HTML view in your product description in admin and make sure the wr360embed shortcode doesn't have any special characters in the config parameter as looks like it has issues.

PS: I also suggest to use relative path in the config parameter of the shortcode, i.e config="/wp-content/plugins/webrotate-360-product-viewer/360_assets/sampleshoe/config.xml"

 

[Luis Serra Santos]

Hi again,

I've been away and only now I could comeback to this problem, Sorry for this delay.
The good news is that the demo is working. The bad news is that is working in the wrong place.

The relative path works together with the absolute path if I write both in this field I just found in our product page - see first image attached, please. This is good to know that things are working and that the plugin is well installed.

The problem is that the spin is not where I want it to be, because this way the Spin is in the top of the page on the left of the title (and messes our title), as you can check in this link:

http://rental.digitalazul.pt/categoria/ ... 60-copiar/

To have the spin exactly where I want it to be, I have to do as you say in the tutorial, but it never works:

[wr360embed name="view1" width="100%" height="500px" config="/wp-content/plugins/webrotate-360-product-viewer/360_assets/sampleshoe/config.xml"]

The HTML view is this:

 

[wr360embed name=<span class="hljs-string">"view1"</span> width=<span class="hljs-string">"100%"</span> height=<span class="hljs-string">"500px" config="/wp-content/plugins/webrotate-360-product-viewer/360_assets/sampleshoe/config.xml"</span>]

&nbsp;

Can you please check if there’s anything wrong with this code?

Please check the second image attached. Is a print screen of this code in my page. And check the result in this link:

http://rental.digitalazul.pt/categoria/ ... otate-360/

I think we are close to get things working.
Thank you so much for your efforts.
Luis

 

[Luis Serra Santos]

Guys, I found out the problem!
You were right, my code had special characters. My advise to anyone, is that before pasting that code in the Wordpress, paste before as unformatted text in a program as Microsoft Word. Then copy it again to your Wordpress page!

Thank you so much.
Best
Luis