Can't show the sample file on my Joomla site

WebSupport

WebSupport

Active member
Hi Barrick :) Thanks for your message. The issue seems to be caused by a couple of special characters that ended up in your shortcode after copy & page I think.

Please toggle your Joomla editor into text mode (i.e no formatting) and remove the special characters from the shortcode in the config attribute. You should see <em> and </em> that wraps your config xml path and they need to be removed.

I hope it helps! Please confirm.
 
WebSupport

WebSupport

Active member
Hi there! It looks like there're two issues.. but the most important one I think is that you have two copies for jQuery script included in your second link. The second copy of jQuery which is an old version 1.8.3 is added by one of your other modules or the custom theme probably and it comes after webrotate scripts and this breaks it.

Joomla requires (since 3.x) that plugins, modules, etc use the version of jQuery that comes with the Joomla distribution so this conflict is one of the reason they require it. We can help removing the second copy of jQuery if you would like, but we would need temp FTP access to your Joomla installation. You can email it directly to support at webrotate360 dot com. Once this is fixed, we can look into the other issue in the first link.

I hope this makes sense. Please let us know.
 
S

skruber63

New member
Hi! when I prescribe "http://uroki/plugins/content/webrotate360/360_assets/sampleshoe/config.xml" an error goes out "This XML file does not appear to have any style information associated with it. The document tree is shown below." Say please, that I do wrong.
 
WebSupport

WebSupport

Active member
Hi there! Can you please paste here your complete webrotate shortcode so we could try to guess what went wrong? It would be best if you could also include a link to your test page online as it would allow us to troubleshoot the issue.
 
WebSupport

WebSupport

Active member
Hi! I believe your shortcode config would have to be this instead (as your website root is geotex.com.ar):

/geoweb/360_assets/overol2/overol2.xml
Click to expand...

I hope it helps :) Let us know if not.
 
S

skruber63

New member
Code does not work: [wr360embed name="view01" width="100%" height="500px" config="/360_assets/sampleshoe/config.xml"]

The code works: [wr360embed name="view01" width="100%" height="500px" config="http://test-2/plugins/content/webrotate360/360_assets/sampleshoe/config.xml"]
 
T

torovago

New member
We are working on the new version of our site geotex.com.ar in the subfolder /geoweb/

To access the site follow this link http://geotex.com.ar/geoweb
For example with webrotate follow this link http://geotex.com.ar/geoweb/index.php/2 ... -ignifugos

We have already tried the following shortcode, but does not work

[wr360embed name = "view01" width = "100%" height = "500px" config = "/360_assets/overol2/overol2.xml"]

[wr360embed name = "view01" width = "100%" height = "500px" config = "/geoweb/360_assets/overol2/overol2.xml"]

[wr360embed name = "view01" width = "100%" height = "500px" config = "http://geotex.com.ar/geoweb/360_assets/overol2/overol2.xml"]


Joomla version 3.4.4


thanks
 
WebSupport

WebSupport

Active member
Thanks for the links!

The issue right now is not the shortcode but the fact that there're two versions of the jQuery script loading: one is at the top ( jQuery v1.11.3) and the other one (jQuery v1.11.0) is included after the footer. Joomla recommends using the first one which comes with Joomla and plugins and templates are expected to check first to see if the native jQuery has been already included...

So that last jQuery script that likely comes with your template overrides previous jQuery namespace where our plugin is referenced so it basically can't be found when the page is loaded.

You would need to remove the duplicate loading of jQuery in the footer of the page to make it work. It will help with other unexpected issues in the future! :cool: Let us know if you need help with this.

PS: you would need to remove these two lines at the bottom of the pages:

Code: 
<script src="http://code.jquery.com/jquery-1.11.0.min.js"></script>
<script src="http://code.jquery.com/jquery-migrate-1.2.1.min.js"></script>
 
T

torovago

New member
We've tried to erase those lines but the site goes down. Also we try to place the same version jQuery v1.11.3 in the footer and work but webrotate not working. Please need help to fix it.

Thank you,
 
WebSupport

WebSupport

Active member
I see. We should be able to help (probably just need to ask Joomla to add jQuery in the header of your template for all pages, and then remove the lines from the footer). Please send us temp FTP login to support at webrotate360 dot com if you would like us to assist.
 
WebSupport

WebSupport

Active member
Hi! We made it work... tried to make minor changes to your template so just moved some of our scripts to your alpine template's index.php in the footer area where your template loads the rest of the scripts.

PS: please note that the second embedded 3D product view on the test page wouldn't load because it's a free version of the plugin (one embed shortcode per page) and the popup doesn't work because the xml path there is not correct I believe.
 
You must log in or register to reply here.
Top