Click on hotspot popup not working on mobile

[jywong]

I am surely doing something wrong but I cannot figure out what.

https://v1.pixriot.com/?spin=4424552583/agcovs/RG1100C&t=1595181597

Works fine on PC, but on mobile, I click once on the hotspot and the box comes up. A second click on the box is supposed to open the URL associated in a new window, but instead it does nothing.

Is this a permissions thing with the phone?

 

[WebSupport]

Hi, it appears it's a regression. We already have a fix! Let us work a bit on testing and deploying the fix to PixRiot.

 

[jywong]

great!! I will let my clients know a fix is in the works.

 

[VDM]

IHello, I have the same problem with the last beta version.
https://v1-3-6-5.pixriot.com?spin=454437b2bd/TEST MPA/fauteuil_gris_Hotspot&t=1636460064
Its works fine on computer, but on my mobile, it doesn't open the PDF link. Nothing happens. Tested on Iphone, safari and Firefox.
Thank you for your help.

 

[WebSupport]

Hi there, we just sent you an email with steps to resolve it now. As per the email, we expect the same version of the script we shared to be available on PixRiot and as a download in SpotEditor later next week.