Not seeing images

prangaco · Jul 27, 2018

Hello,

I've installed and configured the Shopify App which is working with the sampleshoe XML: https://cdn.webrotate360.com/examples/3 ... config.xml

When I try to use my 360°images from the same test page, it doesn't work:
https://pranga.co/products/360

The ALT reference for the XML file is being redirected to the same location of my images:
https://images.pranga.co/images/360/AN171001-360.xml

I know my images are there and will display when I enter the complete URL:
https://images.pranga.co/images/360/AN1 ... 60-001.jpg

I've tried two version of <image src> using the relational directory and full URL and both failed.

I've also tried referencing the images using these two formats:
<image src="AN171001-360/AN171001-360-001.jpg" />
<image src="AN171001-360/AN171001-360-001.jpg"> </image >

I've included my XML file below. Any help would be appreciated.

Thank you,

Daniel

<?xml version="1.0" encoding="utf-8"?>
<config>
<settings>
<preloader image="AN171001-360/AN171001-360-001.jpg" />
<userInterface showZoomButtons="false" showToolTips="true" showHotspotsButton="false" showFullScreenButton="false" showTogglePlayButton="true" showArrows="true" toolbarAlign="center" toolbarBackColor="transparent" toolbarHoverColor="#808285" toolbarForeColor="#A7A9AE" toolbarBackAlpha="0" toolbarAlpha="1" showProgressNumbers="true" showFullScreenToolbar="false" fullScreenBackColor="#FFFFFF" toolbarPosition="0" customCursorClass="default_cursor" viewerHint="" />
<control dragSpeed="0.13" doubleClickZooms="true" disableMouseControl="false" showHighresOnFullScreen="true" mouseHoverDrag="false" hideHotspotsOnLoad="true" hideHotspotsOnZoom="true" rowSensitivity="15" dragSensitivity="10" inBrowserFullScreen="false" doubleClickFullscreen="false" zoomSteps="1" zoomSpeed="300" singleClickZooms="false" pauseOnPreload="false" resumePreloadOnHover="false" />
<rotation firstImage="0" rotate="true" rotatePeriod="7" bounce="false" rotateDirection="-1" forceDirection="false" inertiaRelToDragSpeed="true" inertiaTimeToStop="700" inertiaMaxInterval="120" useInertia="true" flipHorizontalInput="false" flipVerticalInput="false" bounceRows="true" rowsOnSingleIndex="false" flipAxis="false" />
</settings>
<hotspots>
<hotspot>
<spotinfo>
<cdata>
</cdata>
</spotinfo>
</hotspot>
</hotspots>
<images row="180">
<image src="AN171001-360/AN171001-360-001.jpg" />
<image src="AN171001-360/AN171001-360-002.jpg" />
<image src="AN171001-360/AN171001-360-003.jpg" />
<image src="AN171001-360/AN171001-360-004.jpg" />
<image src="AN171001-360/AN171001-360-005.jpg" />
<image src="AN171001-360/AN171001-360-006.jpg" />
<image src="AN171001-360/AN171001-360-007.jpg" />
<image src="AN171001-360/AN171001-360-008.jpg" />
<image src="AN171001-360/AN171001-360-009.jpg" />
<image src="AN171001-360/AN171001-360-010.jpg" />
<image src="AN171001-360/AN171001-360-011.jpg" />
<image src="AN171001-360/AN171001-360-012.jpg" />
<image src="AN171001-360/AN171001-360-013.jpg" />
<image src="AN171001-360/AN171001-360-014.jpg" />
<image src="AN171001-360/AN171001-360-015.jpg" />
<image src="AN171001-360/AN171001-360-016.jpg" />
<image src="AN171001-360/AN171001-360-017.jpg" />
<image src="AN171001-360/AN171001-360-018.jpg" />
<image src="AN171001-360/AN171001-360-019.jpg" />
<image src="AN171001-360/AN171001-360-020.jpg" />
<image src="AN171001-360/AN171001-360-021.jpg" />
<image src="AN171001-360/AN171001-360-022.jpg" />
<image src="AN171001-360/AN171001-360-023.jpg" />
<image src="AN171001-360/AN171001-360-024.jpg" />
<image src="AN171001-360/AN171001-360-025.jpg" />
<image src="AN171001-360/AN171001-360-026.jpg" />
<image src="AN171001-360/AN171001-360-027.jpg" />
<image src="AN171001-360/AN171001-360-028.jpg" />
<image src="AN171001-360/AN171001-360-029.jpg" />
<image src="AN171001-360/AN171001-360-030.jpg" />
<image src="AN171001-360/AN171001-360-031.jpg" />
<image src="AN171001-360/AN171001-360-032.jpg" />
<image src="AN171001-360/AN171001-360-033.jpg" />
<image src="AN171001-360/AN171001-360-034.jpg" />
<image src="AN171001-360/AN171001-360-035.jpg" />
<image src="AN171001-360/AN171001-360-036.jpg" />
<image src="AN171001-360/AN171001-360-037.jpg" />
<image src="AN171001-360/AN171001-360-038.jpg" />
<image src="AN171001-360/AN171001-360-039.jpg" />
<image src="AN171001-360/AN171001-360-040.jpg" />
<image src="AN171001-360/AN171001-360-041.jpg" />
<image src="AN171001-360/AN171001-360-042.jpg" />
<image src="AN171001-360/AN171001-360-043.jpg" />
<image src="AN171001-360/AN171001-360-044.jpg" />
<image src="AN171001-360/AN171001-360-045.jpg" />
<image src="AN171001-360/AN171001-360-046.jpg" />
<image src="AN171001-360/AN171001-360-047.jpg" />
<image src="AN171001-360/AN171001-360-048.jpg" />
<image src="AN171001-360/AN171001-360-049.jpg" />
<image src="AN171001-360/AN171001-360-050.jpg" />
<image src="AN171001-360/AN171001-360-051.jpg" />
<image src="AN171001-360/AN171001-360-052.jpg" />
<image src="AN171001-360/AN171001-360-053.jpg" />
<image src="AN171001-360/AN171001-360-054.jpg" />
<image src="AN171001-360/AN171001-360-055.jpg" />
<image src="AN171001-360/AN171001-360-056.jpg" />
<image src="AN171001-360/AN171001-360-057.jpg" />
<image src="AN171001-360/AN171001-360-058.jpg" />
<image src="AN171001-360/AN171001-360-059.jpg" />
<image src="AN171001-360/AN171001-360-060.jpg" />
<image src="AN171001-360/AN171001-360-061.jpg" />
<image src="AN171001-360/AN171001-360-062.jpg" />
<image src="AN171001-360/AN171001-360-063.jpg" />
<image src="AN171001-360/AN171001-360-064.jpg" />
<image src="AN171001-360/AN171001-360-065.jpg" />
<image src="AN171001-360/AN171001-360-066.jpg" />
<image src="AN171001-360/AN171001-360-067.jpg" />
<image src="AN171001-360/AN171001-360-068.jpg" />
<image src="AN171001-360/AN171001-360-069.jpg" />
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<image src="AN171001-360/AN171001-360-071.jpg" />
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<image src="AN171001-360/AN171001-360-111.jpg" />
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<image src="AN171001-360/AN171001-360-148.jpg" />
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<image src="AN171001-360/AN171001-360-150.jpg" />
<image src="AN171001-360/AN171001-360-151.jpg" />
<image src="AN171001-360/AN171001-360-152.jpg" />
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<image src="AN171001-360/AN171001-360-155.jpg" />
<image src="AN171001-360/AN171001-360-156.jpg" />
<image src="AN171001-360/AN171001-360-157.jpg" />
<image src="AN171001-360/AN171001-360-158.jpg" />
<image src="AN171001-360/AN171001-360-159.jpg" />
<image src="AN171001-360/AN171001-360-160.jpg" />
<image src="AN171001-360/AN171001-360-161.jpg" />
<image src="AN171001-360/AN171001-360-162.jpg" />
<image src="AN171001-360/AN171001-360-163.jpg" />
<image src="AN171001-360/AN171001-360-164.jpg" />
<image src="AN171001-360/AN171001-360-165.jpg" />
<image src="AN171001-360/AN171001-360-166.jpg" />
<image src="AN171001-360/AN171001-360-167.jpg" />
<image src="AN171001-360/AN171001-360-168.jpg" />
<image src="AN171001-360/AN171001-360-169.jpg" />
<image src="AN171001-360/AN171001-360-170.jpg" />
<image src="AN171001-360/AN171001-360-171.jpg" />
<image src="AN171001-360/AN171001-360-172.jpg" />
<image src="AN171001-360/AN171001-360-173.jpg" />
<image src="AN171001-360/AN171001-360-174.jpg" />
<image src="AN171001-360/AN171001-360-175.jpg" />
<image src="AN171001-360/AN171001-360-176.jpg" />
<image src="AN171001-360/AN171001-360-177.jpg" />
<image src="AN171001-360/AN171001-360-178.jpg" />
<image src="AN171001-360/AN171001-360-179.jpg" />
<image src="AN171001-360/AN171001-360-180.jpg" />
</images>
</config>

WebSupport · Jul 31, 2018

Hi, thanks for the details! Your server returns this error when we try to load the xml:

Code:

The underlying connection was closed: An unexpected error occurred on a send. ---> Authentication failed because the remote party has closed the transport stream.

We think we know why... please give us a couple of days to try to fix it. Will confirm here

prangaco · Aug 7, 2018

Hey Websupport,

Many thanks for the assistance. Any progress/updates?

Regards,

Daniel

WebSupport · Aug 8, 2018

Hi Daniel, we will try to push the fix to our server tomorrow. Will confirm

WebSupport · Aug 10, 2018

It's fixed!

You can now change the Placeholder field in the webrotate app settings in Shopify admin to the following and then save and refresh your browser cache:

Code:

.product-photo-container

Not seeing images

prangaco

New member

WebSupport

Active member

prangaco

New member

WebSupport

Active member

WebSupport

Active member