Not working

[atomic]

Hi.

I've gone through every thread here on the same issue and still unable to get this working.

atomic.co.za/siroccon/projects
atomic.co.za/siroccon/wp-content/plugins/webrotate-360-product-viewer/360_assets/building/config.xml

shortcode:

[wr360embed name="building" width="100%" height="450px" config="/wp-content/plugins/webrotate-360-product-viewer/360_assets/building/config.xml"]

I have also tried modifying the config to

/atomic.co.za/siroccon/wp-content/plugins/webrotate-360-product-viewer/360_assets/building/config.xml

which did not result in any change.

Running WP v4.1.1 and plugin v2.5.1

 

[WebSupport]

Hi atomic!

Try changing your config to the following as your WP install where the shortcode lives is under siroccon I think, and /wp-content... is likely interpreted by your webserver as root / wp-content of your main website (i.e atomic.co.za).

/siroccon/wp-content/plugins/webrotate-360-product-viewer/360_assets/building/config.xml

or you can also use an absolute URL for your test:

http://atomic.co.za/siroccon/wp-content/plugins/webrotate-360-product-viewer/360_assets/building/config.xml

If this doesn't help, please include a link to your page with the shortcode.

PS: please note that if you will be installing a new version of the plugin sometime later, all files including 360 assets will be deleted by WordPress upon upgrade so we advise to store them outside of the plugin folder.

 

[atomic]

Thank you so much, that worked perfectly.

I'll bear this in mind for future implementations.

And I'll be purchasing PRO shortly. Excellent product all round!

 

[atomic]

By the way, I tried the absolute URL and it did not work in this case

It seems the plugin prefers a relative path.

 

[WebSupport]

Thanks for confirming, atomic. I'm glad it worked!

PS: absolute URL was probably blocked by browser due to same-origin security. Relative URLs are always better this way as browsers do not apply same-origin policy to them (e.g, two URLs with www and without www pointing to the same file are treated as "different origin", so if a website doesn't redirect by default to www for example, an absolute URL without www pointing to the same file will not work).

PS2: we will be moving this thread under WordPress forum below in the next couple of days as folks there may find it helpful.

 

[atomic]

Thanks.

It might be prudent to include a note in the documentation around this. Would have saved me half an hour which, in development, is very billable.

Again, you have a customer. Thank you for the excellent support. On a Saturday to boot.