Recent content by ForumAdmin

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    "Incompatible file" Message when trying to install plugin.

    @soriano please try this updated zip: https://ftp.webrotate360.com/tmp/webrotate-360-product-viewer-v-3-8-0-for-wp.zip
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    "Incompatible file" Message when trying to install plugin.

    Hi guys, thanks for the info. It's a regression / bug in the latest WordPress that is discussed here. https://core.trac.wordpress.org/ticket/60398 We will repack our plugin later today using a different zip packer which should fix it and will upload and confirm!
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    Announcement

    WebRotate 360 Product Viewer Integration v2.1.0 for for Joomla 4 and 5: What's new: [+] Added support for Joomla 5.x. [+] Upgraded to the latest v5 webrotate 360 product viewer core. [+] Added missing popup shortcode option for "As Published" viewer skins. [!] Fixed update server that caused...
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    Announcements

    WebRotate 360 Product Viewer Integration v3.8.0 for WordPress Released: What's new: [+] Upgraded core 360 Product Viewer to v5.0.1. [+] Added new option for vertical thumbnail gallery in the WooCommerce gallery integration. [+] Added new option to allow disabling WooCommerce gallery...
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    Duplicate selected hotspot

    Hi Larry, the hotspot duplication was originally designed just to make a copy of existing styles and not the actual path of the existing hotspot as it's generally I think is unexpected that a duplicate path is also needed... but I see how it would be useful for you. PS: you could potentially...
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    hosted html got stuck in progress bar

    Hi Lennart, it just says that images like this one (you can test by clicking it) are not present at the specified location: https://web.eppendorf.com/360/cellxpert-new/360_assets/CellXpert/images/03.jpg Please double check that the published images were uploaded correctly.
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    Using Opencart Version 4.0.2.3

    We hope to get to it at some point in 2024. Fingers crossed :)
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    Preview after publish Works BUT html file then I run Won't rotate..

    Hi, yes this is expected. Please find more details in this article: https://www.webrotate360.com/blog/2019/loading-webrotate-360-product-views-locally-from-your-hard-drive.aspx
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    TypeError: Cannot read properties of null

    Hi, this was fixed a while back, I believe. The script (v3.6.2) in your screenshot is from 2018. The latest, including updated examples, can be found here: https://webrotate360.s3.amazonaws.com/sites/webrotate360/downloads/Resources/IntegrationTemplates.zip
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    folder to put license

    Please share a screenshot of FileZilla location where you uploaded the license.lic. You can email it to support at webrotate360.com.
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    folder to put license

    Is this for WordPress, Almere?
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    Alignment issues

    Hi Mike, that's an issue indeed. We're hoping to implement a helper tool in our software in the next version. For now, the best probably would be to outsource this to one of the many image processing companies out there and mostly in East Asia. Search for "clipping path India" for example. These...
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    Custom Hotspot indicators not showing in PixRiot

    I see. Please share the link to the 360 view that got uploaded but doesn't show the popups, if that's the issue.
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    Integrate Hotspots to Wordpress

    For custom hotspot indicators, please follow steps in the last post in this thread: https://forum.webrotate360.com/threads/custom-hotspot-indicators-not-showing-in-pixriot.5189/post-7633
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    Integrate Hotspots to Wordpress

    Oh I see. thanks for sharing the screenshot. The issue is the brackets and comma characters in the hotspot file names that pixriot can't accept. Please rename the hotspot images and re-add in SpotEditor. You may need to publish to a different folder (can change it on the Publish form) or...
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