My created product does not show properly

[NoslenZuir]

I did all the procedure, the sample works great.

I created my own product and it works great from local, but uploaded it doesn't show properly

This is the local one, working perfect, with hotspots and everything working.

This is when uploaded, there aren't hotspots, zoom button does not work and "powered by WebRotate 360" is showing.

 

[WebSupport]

Hi, thanks for the screenshots. Can you please share a link to your Magento page as well?

 

[NoslenZuir]

Hello, thank you for the fast answer.

[link removed]

There you go.

 

[WebSupport]

Hi, we checked your link and both zoom and full-screen are working fine now.

Looks like you have resolved the issues. Just let us know if not!

 

[NoslenZuir]

I did nothing, zoom is working but hotspots are not. I'm guessing is something about JavaScript but I don't know

 

[WebSupport]

Ah, I see... this one is easy. You have some custom hotspot indicators in the 360 product view pictured above that are obviously not part of the extension out of the box so you would need to copy these custom hotspot indicators manually from your working (local) example to your current skin folder, for example:

/skin/frontend/base/default/webrotate360/imagerotator/html/img/retina/HTB1apZSNVXXXXarXVXXq6xXFXXXi360.jpg

BTW: looks like we have another person (Jose C..as) communicating with us from your company via email, so may be somebody else is making changes there too.

 

[NoslenZuir]

Oh, I didn't know about Jose, I'm going to tell him about your answer and will inform you.

 

[NoslenZuir]

Ah, I see... this one is easy. You have some custom hotspot indicators in the 360 product view pictured above that are obviously not part of the extension out of the box so you would need to copy these custom hotspot indicators manually from your working (local) example to your current skin folder, for example:

/skin/frontend/base/default/webrotate360/imagerotator/html/img/retina/HTB1apZSNVXXXXarXVXXq6xXFXXXi360.jpg

BTW: looks like we have another person (Jose C..as) communicating with us from your company via email, so may be somebody else is making changes there too.

I did this and still does not work, I think WebRotate is colliding in some way with PrettyPhoto because when I click the images below the webrotate one, they won't zoom in another windows or anything

 

[WebSupport]

Let's try to make the hotspots work first

Right now this hotspot indicator image (it's configured in the linked 360 product spin) is still not accessible in your store:

/skin/frontend/base/default/webrotate360/imagerotator/html/img/retina/HTB1apZSNVXXXXarXVXXq6xXFXXXi360.jpg

Please try to get to a point where you can open it in your browser directly by entering the URL of the image.

 

[NoslenZuir]

Problem solved! I just didn't upload the right images