Not loading new files from Spot Editor


New member
I've got a weird issue, I created and loaded some files a few months ago. they work fine in Big Commerce. I can still call them in and see them in my page.

I created some new files yesterday and this morning, loaded, called them in by name, checked spelling, and no dice. Doesn't work. I change to the old files, works fine. I even tried swapping out the images (new images in place of old images using the same .xml file. doens't call them in. replaced the old files. no problem.



Active member
Hi Jarrod, the test page currently points to this viewer config URL:


But if I try to open it in my browser directly, it doesn't load. It could be a spelling issue in the URL, or the file is just not there somehow, or some caching issue with BigCommerce. Please double check and let us know what you find out.