Not loading new files from Spot Editor

[jarrodw]

hello,
I've got a weird issue, I created and loaded some files a few months ago. they work fine in Big Commerce. I can still call them in and see them in my page.

I created some new files yesterday and this morning, loaded, called them in by name, checked spelling, and no dice. Doesn't work. I change to the old files, works fine. I even tried swapping out the images (new images in place of old images using the same .xml file. doens't call them in. replaced the old files. no problem.

Thanks.
Jarrod

 

[jarrodw]

[link-removed]/test/

here's the page link. I've got the new files called in.

 

[WebSupport]

Hi Jarrod, the test page currently points to this viewer config URL:

link-removed/content/webrotate360/360_assets/Siro50/Siro50.xml

But if I try to open it in my browser directly, it doesn't load. It could be a spelling issue in the URL, or the file is just not there somehow, or some caching issue with BigCommerce. Please double check and let us know what you find out.

 

[jarrodw]

thank you, I found my error. I appreciate the help.