Play Button Dissapears in Certain Resolutions

[mlavie]

For Win10 and Chrome (both fully updated) on a laptop, if the user changes the default Display Setting "Scale and layout -> Change the size of text, apps, and other items" from the default 125% to 100%, then the play button (right-pointing triangle) is no longer displayed. There is no problem in MS-Edge.

Here is an example (I split it into 2 lines because a single full line gets garbled by your forum):
https://xcserver004.xcircular.com/xCircular/XCBuild/XCAssets/ShuferSal_E432E391
/Assets/819f05b6-b6b4-4bca-8a13-c3df9fac2103\Files\index.html

TIA,
mlavie

 

[WebSupport]

Hi there and thanks for your message!

The 360 product viewer in your link is about 4-5 years old (v3.5.0; see version history) which we don't presently support. Please update to the latest version of the webrotate software and re-publish and re-test.

PS: in our quick test we didn't see any viewer toolbar issues on a laptop running latest Win10, Chrome and scaling set to 100% as per your example with our sample pages:

https://www.webrotate360.com/examples/browse-all-examples.aspx

 

[mlavie]

Thanks. Will test soon.