Stuck Loading at 99%

[melissasms]

I've installed the Wordpress plugin on my website and am linking to a file on the server. It loads but gets stuck at 99% and never fully works. I don't see any javascript conflicts or missing images. Why won't it load all the way?

Here is the website (see "Sample Kit" Section): [link removed]

Here is the shortcode I used: [wr360embed name="view1" width="100%" height="500px" config="/sitename/webrotate/360_assets/NewProject2/NewProject2.xml"]

 

[melissasms]

I used the shortcode version of the code without hotspots and it appears to be working.

WITH hotspots, it gets stuck at 99% with the following error in the console:

VM890:1 Uncaught TypeError: Cannot read property 'length' of null
at WR360.bN.lx (eval at <anonymous> (VM889 imagerotator.js:4), <anonymous>:1:54291)
at WR360.ImageRotator.pZ (eval at <anonymous> (VM889 imagerotator.js:4), <anonymous>:1:147155)
at WR360.ImageRotator.pR (eval at <anonymous> (VM889 imagerotator.js:4), <anonymous>:1:148217)
at WR360.ImageRotator.eval (eval at <anonymous> (VM889 imagerotator.js:4), <anonymous>:1:63814)
at Function.each (VM895 jquery-2.2.4.min.js:2)
at eval (eval at <anonymous> (VM889 imagerotator.js:4), <anonymous>:1:63770)
at dispatch (VM884 jquery.js:3)
at r.handle (VM884 jquery.js:3)

 

[WebSupport]

Hi, thanks for contacting us here

It looks like the issue is resolved as it loads fine for us in multiple browsers. Just let us know if you still see the issue (you may try refreshing your browser cache as well just in case).

PS: the message was sent a minute after you posted an update that I didn't see!

 

[melissasms]

See above for my modified comment. It still gets stuck if I try to use hotspots.

 

[WebSupport]

Oh, I see.. it's exactly the same issue as discussed here: viewtopic.php?f=8&t=860#p2582

Just need to remove the duplicate from the footer.

 

[melissasms]

What duplicate should I remove? I tried removing line 673 "<script src="https://code.jquery.com/jquery-2.2.4.min.js"></script>" and it still does not load.

 

[WebSupport]

I can still see the duplicate jquery with clean browser cache. Please see attached screenshot.

 

[melissasms]

I commented that entire code section out. It still does not load fully for me.

 

[WebSupport]

Looks like there's another duplicate with jQuery v1.6.4 bundled in this script on the page:

<script src ="https://form.jotform.com/static/feedback2.js" type="text/javascript"></script>

If you can't get around this, we can advise on how to move webrotate scripts to the footer and make a change in the plugin php file so we don't include our scripts in the header and you can still load jquery-2.2.4 which your other theme files seem to require.

 

[melissasms]

I don't have control over that script. How do you move it to the footer?

 

[melissasms]

I think I moved them to the footer, but now the hotspot does not work and I get this error:

VM2211:1 Uncaught TypeError: Cannot read property 'settings' of null
at WR360.bN.eT (eval at <anonymous> (imagerotator.js?ver=3.1.4:4), <anonymous>:1:48014)
at WR360.ImageRotator.qf (eval at <anonymous> (imagerotator.js?ver=3.1.4:4), <anonymous>:1:113330)
at eval (eval at <anonymous> (imagerotator.js?ver=3.1.4:4), <anonymous>:1:113029)

 

[WebSupport]

Great progress!

Your hotpost config for this 360 product view is linking to a different view via this URL: "../contents/contents.xml" which is not present at this location looks like, i.e viewer can't find it when the hotspot is clicked. Please double check.

 

[dgossage]

I too am getting the same issue of 99%

There is an error in the console... ERR Exception: Cannot read property 'F' of undefined

and the formatted VM1802 shows line 5503 highlighted

// JS CODE

5501____WR360.bZ.eF = function(lA, text) {
5502________if (window.console) {
5503____________window.console.log(lA + " " + text);
5504________}
5505____}

There are no duplicates on the page, there is only 1 shortcode pointing directly to the sampleshoe folder so the xml stands as it was downloaded.

Is this a simple fix.

 

[WebSupport]

Hi there!

Can you possibly share a link to the page with the error?

 

[dgossage]

Yeah sure, I've provided a link via email to support at webrotate360 dot com thank you for the fast response.

 

[WebSupport]

Thanks for the link! Do you think you can remove the duplicate jquery script on line 405 in the footer of the page?

<script type="text/javascript" src="https://.../wp-content/themes/..../js/jquery.js"></script>

It would fix the issue right away.

 

[dgossage]

Excellent!!! Yes the duplicate jquery call was most certainly the issue, this has fixed the issue!

 

[daouf]

Hello there,

Currently, i m developping a website classified ads for cars and i want to try Webrotate to plug to my website
I have downloaded the FREE version of this product.

I've been trying to test the demo and i ve published some test to integrate in my website
but Unfortunately the integration does not work.

Here are the steps I've taken:

Installed the plugin
Add the shortcode [wr360embed name="view1" width="100%" height="500px" config="(my address)/wp-content/plugins/webrotate-360-product-viewer/360_assets/sampleshoe/config.xml"] into my page template

When I load the page, I've got a empty viewer area and nothing happens, it seem to be all little bit different from some post already discussed.

Please help.

 

[WebSupport]

Hi! Can you please share a link to the page with the issue?

 

[daouf]

thx for your answer