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Ho Thomas, and thanks for contacting us here! We did receive your email and voicemail as well :) Do you mind sharing a link to your WordPress page with the shortcode?

object-fit can help with the CSS approach? https://www.w3schools.com/css/css3_object-fit.asp

Hi there! Yes, indeed. We never wanted to stretch the 360 product photography images beyond their max dimensions as configured in SpotEditor under Images->Tools->Resize so they don't appear blurry. Something we may re-consider as there probably some applications where this is acceptable. Your...

Any time.. thanks for the update!

Thanks for the link. The error we see right now now is in removeRotator at WR360.ImageRotator.prototype.reload() which you probably just added. The idea of reload api is a bit different (please see below). Instead of creating multiple instances which likely didn't work very well in v3.5, you...

PS: api object that we return upon initialization has api.reload method that can be used to reload the same instance of the viewer with a different .xml which may help right away.

Yes, please send us the link :) Please try including the latest CSS for the newer imagerotator to work correctly. v3.6.x has too many fixes and improvements which will affect the deployment one way or another and a few that relate to what you are doing. This would be the first thing we would...

Hi and thanks for the detailed explanation! 1) Can you please share a link to the page with the reproducible issue? I.e where we can select products on the same page and see what's going on. 2) Is there particular reason (e.g compatibility, etc) the website is using a very old version of...

Hi, can you possibly share your images with us? You can send it to support at webrotate360 dot com.

Please try removing this line on line 24 in \app\code\WebRotate360\ProductViewerAdHoc\view\frontend\templates\adhoc.phtml: <?php $configPath = $helper->getBaseUrl() . $configPath; ?> PS: you may also need to add /webshop to your Master config URL in the extension settings in admin to look like...

Hmm, I see... We're reviewing how to fix this :o Will confirm here shortly.

Hi and thanks for your message. Is the master xml file physically present at the updated location(s) as per your example? https://www.domain.com/[storecode]/_config/config.xml It's likely not there, so may be you can simply name them as something like this for each store config...

Hi Brandon and thanks for contacting us here. Please check this out: https://www.webrotate360.com/blog/2016/free-template-with-custom-progress-and-spinning-rollovers.aspx Let us know if you need more info.

Hi! Please share a link to the page with the shortcode. You can email it to support at webrotate360 dot com or paste here.

Technically you can do this now using a custom SVG as a hotspot indicator that you can assign on the hotspot form and then duplicating the hotspot (there's a button for that on the Hotspot tab under the list of all hotspots) on each frame and changing the indicator SVG for each required frame as...

Hi, do you need to be able to activate such hotspots only when clicking within the hotspot's polygonal area? If so, this is not currently supported unfortunately..

No problem! :) With our Wordpress plugin you don't really need an extra hosting service as generally you get plenty of storage space from your web hosting company that hosts your wordpress site and there should be no issues uploading your published 360 product views there. The plugin is...

Hi! We can host a couple of your 360 product views on our optimized hosting so you can play with embedding them on moonfruit.com. Later on, when we launch our optional image hosting service (in about 1-2 months) you would be able to upload and manage your 360 product photography assets...

Hi! Thanks for the kind words and going PRO :) Please send us a link to the page with the issue to support at webrotate360 dot com and we will get it resolved quickly.

Hi, if you are using transparent 360 product images (pngs), you can force the viewer to use a transparent background by overriding the viewer background style in your theme CSS, or try to use the background property of the shortcode like this: [wr360embed name="view2" width="100%"...