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WebRotate 360 Product Viewer 3.6.3 build 10 (Final Release) Additions and fixes: [+] Added optional toolbar auto-hide feature so the toolbar is not visible until "mouse-over" or touch. [+] Added optional rotation on mouse wheel with an option to always spin on wheel or just when the viewer is...

Hi Michael, we regretfully don't have this in our API yet... but we can add it next week and put it in the upcoming v3.6.3 update. Can you please send us a quick email to support at webrotate360 dot com so we can send you the new build as soon as it becomes available next week?

Thanks for reporting this! We're investigating..

Hmm... is there any way you could send us the html content of the entire page with the issue to support at webrotate360 dot com or attach here as a file?

Is your wp-content folder located in the root of https://[CENSORED] or is there another folder in this "censored" path? If there's another folder there (happens often with local testing), the relative URL of the xml file in the config parameter of the shortcode will be different, e.g...

Hi Will, This won't be enough to see what exactly happened unfortunately. We can gess that the viewer xml file is not loaded (config parameter in your shortcode). - Can you share your shortcode? - Do you know how to access the Network tab in your browser and filter by XHR to see the request...

Hi Gustavo and thanks for getting PRO! It's most likely due to Microsoft IIS you are using as a webserver which blocks webrotate's license.lic at the following location: /Rotation360_v2/Rotation360/license.lic Please see this post for a quick solution/fix: viewtopic.php?f=3&t=376#p930

Hi Stuart, there're two approaches for custom buttons: 1. Use our API (programming interface) and control the viewer using your own buttons. 2. Customize selected skin by changing skin's CSS (e.g basic.css) and/or the button images it references. The images are usually located under...

Hi, can you please describe what you see when you launch SpotEditor on your Mac after following the steps in the "linked URL" above in the thread?

Great progress! :) Your hotpost config for this 360 product view is linking to a different view via this URL: "../contents/contents.xml" which is not present at this location looks like, i.e viewer can't find it when the hotspot is clicked. Please double check.

Looks like there's another duplicate with jQuery v1.6.4 bundled in this script on the page: <script src ="https://form.jotform.com/static/feedback2.js" type="text/javascript"></script> If you can't get around this, we can advise on how to move webrotate scripts to the footer and make a change...

I can still see the duplicate jquery with clean browser cache. Please see attached screenshot.

Oh, I see.. it's exactly the same issue as discussed here: viewtopic.php?f=8&t=860#p2582 Just need to remove the duplicate from the footer.

Hi, thanks for contacting us here :) It looks like the issue is resolved as it loads fine for us in multiple browsers. Just let us know if you still see the issue (you may try refreshing your browser cache as well just in case). PS: the message was sent a minute after you posted an update...

Hi Piero, we received the email but we actually needed the "outputfolder" from your last example as per the previous message (as a zip archive please) so we can use it to create a quick example for you for offline use. Possible?

Hi, please share a link to your published project or send us a zip to support at webrotate360 dot com and we will review and comment. Please remove all CSS customizations from the published 360 product view for the review.

Hi Piero, why are you trying to enter a path to .html file though? Are you trying to load a separate html page with the other 360 product view ? The text you highlighted above and this original explanation with a screenshot talk about linking to the .xml config. Free version does support it. It...

For cleanness I would publish your RacerDetails1 project into some other outside directory and also publish NewProject2 to the same "outside" directory. You would then end up with one folder that has a single copy of 360_assets (with two sub-folders) and imagerotator folders and two html files.

Hi Piero, I believe this is exactly what we're discussing here: viewtopic.php?f=4&t=867

Hi Piero, There's an Action tab on the Hotspot form in SpotEditor. Please see attached screenshot. The Hyperlink action can be a URL of another published .xml file on your hard-drive or online. When such hotspot is clicked (activated), it will load your other 360 product view in-place. That...