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  1. WebSupport

    Refuses to install on OSX High Sierra

    Hi Stuart, there's a readme.txt file inside the zip that you have downloaded - you would have to follow all steps in the readme, including the extra steps in the linked URL there at the top to get it fully installed. It's not the easiest, unfortunately (...we're working on a native Mac...
  2. WebSupport

    Announcements

    WebRotate 360 Product Viewer Integration for Weebly has been revised [+] Integrated latest core product release v3.6.2. ****************************** Setup instructions: https://www.webrotate360.com/blog/2015/ ... eebly.aspx
  3. WebSupport

    Announcements

    WebRotate 360 Product Viewer Integration for Squarespace has been revised [+] Integrated latest core product release v3.6.2. ****************************** Setup instructions: https://www.webrotate360.com/blog/2015/ ... space.aspx
  4. WebSupport

    Announcements

    WebRotate 360 Product Viewer Integration v2.9 for BigCommerce (Stencil) Released: What's new: [+] Latest v3.6.2 features such as pause on load, zoom on single click, zoom in full-screen, zoom cursors, etc. [+] Implemented automatic hiding of the placeholder element before it's replaced by a...
  5. WebSupport

    positioning html popup

    Hi Guillaume and thanks for contacting us here! :) Have you tried this rendering mode as per attached screenshot by any chance?
  6. WebSupport

    360 doesn´t work in lightbox

    Hi! This page in your link has a global inline CSS style that hides all iFrames... Please see the screenshot below. The popup in our WordPress plugin uses iFrame and the CSS style simply hides the entire 360 product view :) Do you know how to update the CSS in the screenshot?
  7. WebSupport

    Other images are not being displayed

    Hi Daniel and apologies for the delay... somehow we missed this post (there're spammers every day here :twisted: that we clean up so we could have missed yours in the process). Unfortunately there's no simple answer here. We state on our Shopify page that "Please also note that this app will...
  8. WebSupport

    Announcements

    WebRotate 360 Product Viewer Integration v2.1.0 for Magento 2.x Released: What's new: [+] Integrated latest 360 product viewer core v3.6.2. [+] Added custom viewer cursors, support for pause viewer on load, zoom on single click, and more. [+] Added latest viewer and popup skins. [+] Added SVG...
  9. WebSupport

    Images not loading (also additional questions)

    Hi! What is the width value you have in the webrotate 360 module settings in admin? If it's fixed size that I see there right now (450px), please try changing it to relative width, i.e: 100%
  10. WebSupport

    Images not loading (also additional questions)

    Thanks for the update :)
  11. WebSupport

    Not seeing images

    It's fixed! 8-) You can now change the Placeholder field in the webrotate app settings in Shopify admin to the following and then save and refresh your browser cache: .product-photo-container
  12. WebSupport

    Images not loading (also additional questions)

    Hi and thanks for your message! If we try to load this xml file directly in the browser by entering its URL in the address bar, it says the file is not there: http://www.360lolo.com/​wp-content/​plugins/​webrotate-360-product-viewer/​360_assets/​Necklace/​Necklace.xml If the file was...
  13. WebSupport

    Not seeing images

    Hi Daniel, we will try to push the fix to our server tomorrow. Will confirm :)
  14. WebSupport

    Not seeing images

    Hi, thanks for the details! Your server returns this error when we try to load the xml: The underlying connection was closed: An unexpected error occurred on a send. ---> Authentication failed because the remote party has closed the transport stream. We think we know why... please give us a...
  15. WebSupport

    Retail Sites that Work

    We don't maintain a list like this unfortunately. Are you looking for a particular example with a 360 degree product spin?
  16. WebSupport

    HTTP ERROR 500

    Thanks for the update :) Yes, our free version doesn't include the full-screen feature. But you can easily hide the button in the viewer xml as per your screenshot above (or in SpotEditor under the Interface tab) by setting showFullScreenButton to false on line 4. Let us know if any questions!
  17. WebSupport

    HTTP ERROR 500

    Hi, hmmm :) Your step #6 doesn't seem to be part of our config guide here: https://www.webrotate360.com/products/c ... stallation Is this something specific to your OpenCart installation?
  18. WebSupport

    Webrotate & Webflow

    Hi Jens, If you use the "Mobile full page" template to publish your 360 product views in SpotEditor (which you can select on the Publish form) and then use it like this in the iFrame, you can make it work by adjusting the iFrame height depending on screen / browser size via CSS. You probably...
  19. WebSupport

    Unable to activate Enterprise version with license.lic

    Hi Kirill, we just sent you a quick email. Please confirm via email :)
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