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  1. WebSupport

    Mailchimp

    Hi Luis, I think the best you could do with Mailchimp is to insert the animated GIFs of your 360 product views that our software can also create. They are not interactive though.. Here's some more info: https://www.webrotate360.com/products/w ... d-gif.aspx
  2. WebSupport

    Webrotator and SP Page Builder

    If 'website' in your local URL is where Joomla website is, your viewer config would look like this: /website/plugins/content/webrotate360/360_assets/sampleshoe/config.xml
  3. WebSupport

    Can't read the xml file

    Hi David! Apologies for the late reply. Looks like we missed your message somehow (there were a few dozen spam messages that day that we had to remove and missed to reply to yours) :oops: Do you still have the webrotate integration on this page as it doesn't seem to be running there right now?
  4. WebSupport

    Webrotator and SP Page Builder

    What is your full URL to the Joomla page with the 360 product viewer on your local server?
  5. WebSupport

    Webrotator and SP Page Builder

    Hi! Can you please share a link to your page with the shortcode? PS: it could be that your Joomla installation is in a separate folder next to the domain name (e.g mysite.com/joomla-install/) in which case you would need to modify your shortcode config to be...
  6. WebSupport

    [RESOLVED] Full screen not working.

    Hi, it sounds as if the license is not present in your test (license.lic). If you send us a link to your example to support at webrotate360 dot com, we can review and advise on a quick fix.
  7. WebSupport

    Announcements

    WebRotate 360 Product Viewer Integration v3.1.4 for WordPress Released: What's new: [+] Added latest v3.6.2 viewer core (released version). [+] Added two new viewer skins (zoom_dark, zoom_light). [+] Now supports custom viewer cursors, pause viewer on load, zoom on single click, and more...
  8. WebSupport

    Announcements

    WebRotate 360 Product Viewer 3.6.2 build 207 (Final Release) Additions and fixes: [+] Option to pause loading after the first image is loaded with a configurable hint and an option to resume on tap or hover. [+] Introduced a feature to allow zooming on a single mouse click or touchscreen tap...
  9. WebSupport

    Wix Integration

    We now have a simple 4 step guide for Wix: https://www.webrotate360.com/blog/2018/ ... n-wix.aspx
  10. WebSupport

    Pause loading after the first image not working

    Apologies for the delay with this, Pascal... You can now download the new plugin update (v3.1.4) with the latest viewer core (v3.6.2 release) from here: https://www.webrotate360.com/products/c ... n=Download As a reminder: IMPORTANT: the entire contents of any previous webrotate plugin...
  11. WebSupport

    Touch Not Working In Firefox

    Hi there and thanks for your bug report! 8-) Interesting... we had issues with desktop touchscreens before but they were resolved at some point. Please give us more details about your setup and specifically your OS version and Firefox version. If you have other browsers installed, can...
  12. WebSupport

    Can't make the demo work

    Hi, please switch to the HTML view in your product description in admin and make sure the wr360embed shortcode doesn't have any special characters in the config parameter as looks like it has issues. PS: I also suggest to use relative path in the config parameter of the shortcode, i.e...
  13. WebSupport

    Can't make the demo work

    Hi Luis, can you please share a link to your wordpress page with the shortcode? PS: view01(or any other name) is just some unique name that you have to give each shortcode. It's used for example when tracking analytics in your Google Analytics dashboard that we collect inside the viewer.
  14. WebSupport

    Fullscreen Background

    Hi, Please see attached screenshots. Does this help? PS: the first screenshot is the published viewer xml file.
  15. WebSupport

    Pause loading after the first image not working

    Hi Pascal, it's just that this recent v3.6.2 feature has not yet been pushed to our WordPress plugin.. We will update the plugin this week and will confirm here.
  16. WebSupport

    how and where to save a session

    Hi, I believe you have contacted us via email and you were asking about OpenCart (we will send you some more details shortly). This is a Prestashop topic though :) are you also interested in Prestashop integration?
  17. WebSupport

    Hotspot Label Action

    Hi, Currently this is only possible via our hotspot APIs (programming interface that we supply with the 360 product viewer). If you need an example, please send us a quick email to support at webrotate360 dot com.
  18. WebSupport

    WR360 is not defined

    Hi, please send us a link to your page with the errors. You can PM it or send via email to support at webrotate360 dot com
  19. WebSupport

    Hotspot path not showing

    Hi chacolateforever! :) The complete hotspot path has to be defined by the user in SpotEditor in that you would have to place a hotspot on each image per continuous trajectory you require in the 360 product view. Does this make sense?
  20. WebSupport

    Woocommerce product view

    Hi Zubymir, it's hard to say what's going on.. were you able to see the 360 product view in your WooCommerce store before the WooCommerce update? PS: If you can send us temp admin and FTP login to support @ webrotate360 dot com , we will investigate.
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