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Hi, thanks again for getting PRO. This usually happens because of how you close the app upon activating the software. From the email we sent: "If your are registering the Mac software, please restart the app using the application close button that resides on the main application window in the...

Yes, it's a bug! 8-) We will release an updated version of the module with the fix asap. In the meantime, just change line 9 in \modules\webrotate360\webrotate360_header.tpl from this: {if $webrotate360} ...to this (and refresh caches): {if isset($webrotate360)}

WebRotate 360 Product Viewer Integration v2.8 for BigCommerce (Stencil) Released: What's new since the last BigCommerce integration release: [+] No changes to your templates or stylesheets are necessary. [+] Integrate via image ALT from the dashboard or directly in template via...

Ok, interesting.. :ugeek: Thanks for the details. We will investigate next week and report back.

Hi, just to confirm, in your previous topic it all worked for you on the front-end in Prestashop 1.7, including the 360 product view when there were no color variations. What did change in your setup since then (as we haven't released any new updates to our module for 1.7 yet) ?

Hi there! The fix was just to enable Joomla plugins in your Virtuemart config :) We moved the shortcode to your main product description for a quick test so you will see it there. PS: also sent a quick email with the same.

Hi Francky! The problem is that our Joomla plugin doesn't yet have the latest version of the core 3d product viewer that is integrated into the desktop publisher (SpotEditor). You can fix this by uploading the imagerotator folder from your published project directory (it's located under...

Hi Felipe and thanks for checking out our forum! Well.. we have seen some folks using our software in conjunction with krpano which is one of the best pano tools out there. We haven't done any such integration ourselves but generally you would use krpano APIs and WebRotate integration APIs to...

Hi Rafal and thanks for the detailed explanation of the issue. Unfortunately, we don't support configurable products in our Prestashop 1.7 integration yet. Potentially you could place the 360 product view somewhere else on your Prestashop product pages (via the Placeholder field in the...

Hmm... It should work fine in the product descriptions in Virtuemart. Is there any chance you could send us temp login for your Joomla admin and ftp so we could investigate? You can send it to support at webrotate360 dot com.

The main issue now is that you have another jquery script that is loading after the viewer initialization and it overrides what has been already initialized... The duplicate jquery script is located under <span id="hs_cos_wrapper_module_147705720573323387". Do you think you can remove it? Also...

Hi! Please share a link to your page where we can reproduce the issue.

Hi, The issue right now is that for some reason all webrotate script URLs like this one immediately below that you have pasted on this page are redirecting to a different domain as follows where there're no such files.. This script URL: <link type="text/css" rel="stylesheet"...

Ah I see.. Our 360 product viewer for Joomla is a "content" plugin which can only be embedded in "known" content editors such as the article editor. Here's the types of content we support: mod_k2_content com_k2 com_virtuemart mod_custom text If your module doesn't specify any of these content...

Please send us a link to your page with the shortcode (to support at webrotate360 dot come) or paste here.

Hi! Please change the shortcode to the following and let us know if it doesn't work: [wr360embed name="view01" width="100%" height="500px" config="/plugins/content/webrotate360/360_assets/sampleshoe/config.xml"] PS: we will move this thread under Joomla forum in a couple of days...

Hi Agustinus, can you please share a link to the page on your website where you added the scripts in the head of the page and the webrotate widget as per our Weebly instructions? The link you sent via email doesn't seem to have neither.

Hi, can you please send us a link to this 3D product view? ...it seems to be a conflict with your website styles but we would need to see it to be able to help. You can send the link to support at webrotate360 dot com or paste here.

WebRotate 360 Product Viewer Integration v2.5 for PrestaShop 1.7.x Released: What's new since v2.1.1: [+] Overall plugin refresh to support PrestaShop 1.7. [+] Upgraded 360 product viewer core to v3.6.2 (multi-row 3d product view, vector skins, etc - 2 years worth of development). [+] New in...

Hi there! Our Magento 1.x integration has two modes: Standard and Ad-hoc that you can configure in admin. Looks like you are using the Standard one which replaces the default zoom and the gallery with the popup. The dimensions of the popup can be configured in admin under...