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Hi Pranga and thanks for contacting us here! It would be easier I think if you install our desktop publisher tool that you can download in the following link and import your 360 product images and publish which will create a working example on your hard-drive that you can upload to your...

Hi! I think there're two options to resolve the full-screen issue if you have to use fancybox: 1. Go to your fancybox script in the following link and disable this line around line 4480 (comment out with // in front of the line)...

What browser are you using for your testing as the full-screen function doesn't work at all in Chrome due to the fancybox exception in /plugins/fancybox-master/dist/jquery.fancybox.js ?

Hi, I think we're already communicating with you via email :) Please remove this line as it doesn't make sense in your current setup I think: _imageRotator.fullScreenOnClick = true; Please confirm when this is done.

Hi! Please send us a link to your page with the 360 product view to support at webrotate360 dot com.

Hi Thomas and thanks again for getting PRO. Our instructions for the placement of the license depend on the integration method you are using. Are you using any of our CMS plugins (WordPress, Magento, etc)? PS: You may simply email us the link to your page that gives you that error and we will...

Hi Shonn! This is a function of a published 360 product view that you link via shortcode's config parameter. To publish a view with an autoplay, simply check either of the "radio" buttons (in SpotEditor):

Hi! This guide below is the best we have right now: https://www.webrotate360.com/products/c ... stallation With the journal theme I think our vqmod_webrotate360_def_product.xml can't integrate into the main product image area "out of the box" without some extra massaging, so it's usually...

Hi, yes, you would need to add this line before runImageRotator(..) and update the URL as needed: _imageRotator.licenseFileURL = '/your-licence-path-on-this-server/license.lic';

We recently solicited a couple of studio images from Richard George (Richard K. George Photography) who tested our original idea of a DIY 3d multi-row setup linked above with some success.. This could be a good starting point if you are interested in testing multi-row 3d product views (vs...

Hi! :) this 20% discount on WebRotate 360 Product Viewer PRO will expire in a couple of days: PROMO20 You can redeem it at checkout here: https://www.webrotate360.com/pricing.aspx

Thanks for your message, Thomas! If you are just starting with 360 product photography, we usually recommend to get something simple like this DIY turntable or a similar "lazy susan" platform (even a cake stand would do it as a proof of concept). Or you can get one of the many automated display...

Hi Jens, apologies for the late reply.. 1. Do you think it makes more sense to just not show hotspots on mobile screens as with your extra wide example you shared via email it doesn't make much sense I think (the hotspots will not be clickable or readable exactly). 2. At this time we can only...

Hi Jens! To summarize, hotspot content responsiveness is supported out-of-the-box when you use the Image Content tab like you did, or when using both Image and Text Content tabs while having the "lightbox" option checked under "Render as" on the first tab of the Hotspot form, and as you said...

Hi and thanks for contacting us here! The blog post you linked is actually about desktop (local) testing - it's not related to any issues that you may experience while accessing the webrotate 3d product views online or via a local web server. If you are using our Joomla plugin, the shortcode...

I see. Makes sense! There're no time limits so it should continue working. PS: please note that if you will require more support and it's not something simple that we can quickly assist with, we will likely ask you to go the PRO route.

Glad to hear from you, Natalia! Technically, all support you have received already to get it up and running doesn't come standard with our free license :) and then you can see the full comparison table here: https://www.webrotate360.com/pricing.aspx (let us know if anything needs...

There's no layering of any sort inside the viewer (i.e you can't attached or select a part of an image when publishing 360 product views in our desktop software). I.e if you need two color variations, you would have to produce two distinct sets of the same 360-degree images with different colors.

Hi and thanks for the examples. Here's a summary with some thoughts & options: viewtopic.php?f=4&t=798#p2422

Hi, Our 360 product viewer requires a set of standalone JPG or PNG images. In the case of 3D product modeling (Solidworks, etc), it's preferable to pre-render the images upfront for further web use because it still takes hours for powerful CPUs and GPUs to produce photo-realistic imagery. I.e...