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  1. WebSupport

    hotspots not working in Bigcommerce

    Hi Jim, apologies for the late reply! To address the hotspot issue, you would need to update to the latest version of the 360 product viewer scripts on your WebDAV in BigCommerce. You can simply overwrite the imagerotator folder on your WebDAV under content/webrotate360 with the one you can...
  2. WebSupport

    Customising Viewer

    Sent you a PM with a working example...
  3. WebSupport

    Customising Viewer

    Interesting! We will check it out.. :) Please give us an extra day or two to prepare the example.
  4. WebSupport

    Hotspot Boarder Location

    Hi Nick, nothing of this nature has been reported recently.. Can you possibly share a link to your example? You can email it to support at webrotate360 dot com or paste the link here.
  5. WebSupport

    Trouble adding multiple embeds

    Hi Laura, the viewer uses its parent container width & height to setup its own dimensions. I think if you give both #360-1 and #360-2 some dimensions in CSS, both views will start showing. Just let us know how it goes :)
  6. WebSupport

    Customising Viewer

    You can send us the standalone package for the entire reload example you shared before (i.e html plus the image folders, etc) and we can update it for you on our end. What do you think?
  7. WebSupport

    jQuery error preventing rotator from loading

    Hi Laura, it's just that there's a duplicate copy of jQuery at the bottom of the page and it overwrites what has been already initialized with the other copy of jQuery in the header. If you remove the one from the footer, it should work.
  8. WebSupport

    Product customization plugin

    Hi Joe, our Joomla plugin (that you can use with Virtuemart pages to embed 360 or 3d product views in the product description area and similar "content" fields) doesn't support product customization out of the box yet.. If you have a web developer who's assisting you with this, they can use...
  9. WebSupport

    Popups not working in Wordpress

    That's what I thought :) Looks like the page builder plugin is not treating it as content and our filter is not called. You would just need to insert this snippet into the <head> section of the wordpress page or anywhere else on this page really and it will start working: <script...
  10. WebSupport

    Popups not working in Wordpress

    Great. I can see what's going on.. can you please attach a screenshot of how you are entering the shotcode in admin? I just need to see if it's a standard page or post editor or not. PS: the problem is that the content filter (add_filter_webrotate_embed_viewer in webrotate360.php) is either not...
  11. WebSupport

    Popups not working in Wordpress

    Hi Laura, can you please share the URL of the page with the shortcode and we will investigate?
  12. WebSupport

    Customising Viewer

    You would need to follow this example such that you can capture the api object in apiReadyCallback and then use it to call reload on click events from the product thumbnails, e.g: jQuery('#view1').click(function(e) { e.preventDefault(); if (apiObj) {...
  13. WebSupport

    Customising Viewer

    Great! Did it start working after that? If not, please share a link to the page with the reload call.
  14. WebSupport

    Customising Viewer

    Yes, reloadRowIndex was introduced in the final 3.6 build released on Feb 2017. I believe you are using the viewer from one of the beta or RC releases. Do you have access to the scripts from the final 3.6 release? http://www.webrotate360.com/products/we ... story.aspx
  15. WebSupport

    Announcements

    WebRotate 360 Product Viewer 3.6.2 build 133 (beta) Additions and fixes: [+] Introduced incremental zoom. [+] Reworked zooming implementation to allow precise zooming of the location selected by user. [+] Introduced configurable zoom speed. [+] Introduced "Rows On Single Index" allowing...
  16. WebSupport

    Customising Viewer

    That's great :) If you would be interested in sharing one of your awesome 3d product animations on our examples page in the following link (with a back-link to your website / company and a credit line), let us know! http://www.webrotate360.com/examples/br ... mples.aspx
  17. WebSupport

    Rotate speed

    Hi Nick, can you please share a link to your example (via email or here)? I will also follow up in the email that we received from you today.
  18. WebSupport

    Customising Viewer

    Hi, there's a bit of a problem in the iFrame html you have in fancybox for these 3d product views (btw, awesome 3d images!). For some reason the iframe has two different viewer initializations that happen at the same time against the same html element. It looks like the script was copied from...
  19. WebSupport

    360 webrotate is not displaying on my squarespace website

    Hi Suzie, thanks again for getting PRO. We have also received your support request via email and will follow up there. Thank you!
  20. WebSupport

    Customising Viewer

    Hi there! This is odd.. please send us a link to your sample to support at webrotate360 dot com or share here and we will review and comment.
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