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Hi! If none of the hotspot indicators (colored circles) are showing up this may be that your web server doesn't allow .svg files by default. SVG is a vector graphic that makes it possible to display sharp images on modern devices and which we use in the latest version of the 360 product viewer...

Hi Nick, can you possibly attach your GIF here or send it to us via support at webrotate360 dot com and we will investigate?

Hi Natalia, If you don't use SpotEditor to create 360 product images, you can simply copy the larger ones to /360assets/casualkleider/J04-Y5-0008/images in your example link, assuming the filenames and the order of the updated images is the same as in xml. The product window is controlled by...

WebRotate 360 Product Viewer Integration v3.1.3 for WordPress Released: What's new since v3.1.0: [+] Added WooCommerce 3.x support. [+] Introduced product gallery integration in WooCommerce. [+] Added new popup skins with vector graphics (light_clean, dark_clean). [+] Added viewerskin...

Hi Andrew, looks like the issue is that your Apache webserver treats the .svg (vector) images that we use in the toolbar as text and reports them as text to the browser. To resolve, please add the following to your .htaccess: AddType image/svg+xml svg svgz AddEncoding gzip svgz Copied from...

Thanks for the kind words, Natalia! Unfortunately the full-screen feature is only available in the PRO version of our product (more details). You can hide the full-screen button by unchecking this option in SpotEditor under the Interface tab before publishing your 360 product view or you can...

Hi there! This example on our home page relies heavily on the 360 product viewer APIs (viewer programming interface) that you can see in action if you publish your SpotEditor project using JavaSctipt API template. There's a template dropdown on the Publish form where you can pick the template...

Hi, it looks like there's a small conflict with your skin's implementation of the quick view. We can help with this but would need access to your admin and FTP. You can send the info to support at webrotate360 dot com.

Looks like the main issue you are experiencing is due to the resolution of the images that comprise the 360 product spin. Your image resolution is 1920 x 1080 which is quite high. With 72 images in your spin, showing this amount of data smoothly during drag in full-screen can be problematic -...

Let's try to make the hotspots work first :) Right now this hotspot indicator image (it's configured in the linked 360 product spin) is still not accessible in your store: /skin/frontend/base/default/webrotate360/imagerotator/html/img/retina/HTB1apZSNVXXXXarXVXXq6xXFXXXi360.jpg Please try...

As there were two options in my previous reply, is it for embedding inside a popup or as a spinning hotspot indicator? :)

Ah, I see... this one is easy. You have some custom hotspot indicators in the 360 product view pictured above that are obviously not part of the extension out of the box so you would need to copy these custom hotspot indicators manually from your working (local) example to your current skin...

Hi, we checked your link and both zoom and full-screen are working fine now. Looks like you have resolved the issues. Just let us know if not! :)

Hi, it could be the result of having high-resolution images that are just too large so web browsers have hard times rendering them smoothly as you spin them. Or it could be the case of not having your web server configured to instructs browsers to cache images. There could be other issues, as...

Hi, thanks for the screenshots. Can you please share a link to your Magento page as well?

Just to confirm, do you need to be able to play a small MP4 movie inside a hotspot popup or as a hotspot indicator (usualy a small circular icon)?

Hi, thanks for the screenshots. Not sure what's going on.. We would need PS admin / ftp login to assist with this. You can send it to support at webrotate360 dot com.

Hi, can you please share a link to your page where you see this?

Hi, Have you had a chance to go through the Prestashop 1.5 comments in the following blog post? If it still doesn't work for you, please let us know more details as to what happens when you try to install the module using the guide: http://www.webrotate360.com/Blog/post/3 ... eased.aspx PS...

Hi Laura, here's a bit more info that might explain it better: 1) The Hotspot form allows you to respond to hotspot clicks by providing your callback function name (e.g myHotspotActionCallback) under JavaScript action as per your screenshot. The callback may look like this in your html...