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  1. WebSupport

    Images disappear

    Thanks for confirming, Colin! :)
  2. WebSupport

    Images disappear

    Hi, can you please check your link as it currently says "We couldn't find the page you were looking for." ?
  3. WebSupport

    Images disappear

    Hi Colin, we would be happy to assist. Please share a link to your Squarespace page with the 360 product view that doesn't work. You can either paste it here or send us a quick email to support at webrotate360 dot com.
  4. WebSupport

    doesnt upload

    Hi there! This is a local Chrome security issue. More details and options are available in the following link on our blog. The simplest it to close all Chrome windows before publishing in SpotEditor. http://www.webrotate360.com/Blog/post/L ... puter.aspx PS: once your 3D product view is...
  5. WebSupport

    Full screen button not working in iframe

    Hi! Please try adding allowfullscreen to your iframe element: <iframe src="..." width="..." height="..." frameborder="0" scrolling="no" allowfullscreen></iframe>
  6. WebSupport

    Toolbar translation

    Thanks for the details. We added this to our to-do list. PS: we started supporting popups with 3D product views in OpenCart starting with OpenCart 2.x for which we have a different version of the module.
  7. WebSupport

    Gifs are too large for twitter..

    Hi, thanks for the update (beautiful work!). Yes, as per the post above and this linked quotation, Facebook only supports animated GIFs that are linked from elsewhere: ...so to make our Facebook example GIF work, we had to upload it to our FTP first and then paste its URL into this FB post...
  8. WebSupport

    How to change lightbox size?

    It can be changed under webrotate's global settings in admin. For the lightbox, please use pixel size (i.e no % sign) and it will resize automatically if a browser window is smaller.
  9. WebSupport

    Main image & thumbnails

    Hi, Yes, our standard integration replaces any default thumbnail gallery implementation in such way that the thumbs open up inside a popup galley when clicked. Ad-hoc integration can help with this in that it doesn't replace your default gallery but rather hooks up with your selected product...
  10. WebSupport

    Toolbar translation

    Hi Looker, I'm glad to hear from you 8-) Can you please give us bit more info about your current setup so we try to devise a quick solution for you (will also think about adding a configurable feature like in Joomla for our next OC plugin release...)? - Are you using OpenCart 2.x or 1.5? -...
  11. WebSupport

    opencart, module does not display at all

    Hi, Looks like we just chatted on our livechat about this. In addition to what we discussed, you may need to change your config xml url in the module settings to just this if you still decide to hook up the 360 product views in your OpenCart store: /360assets/Jacktest/Config.xml I hope it helps!
  12. WebSupport

    Ad-hoc integration: Parse error: syntax error, unexpected $end

    Hi! Looks like the cause is on line 92 and 102 of adhoc.phtml (recent PHP releases will not recognize this syntax and we probably missed it in our last Magento plugin release as our test PHP setup was still ok with it: Please try changing line 92 from: <?else:?> to: <?php else:?> End on line...
  13. WebSupport

    Would this turntable work?

    We can only recommend the Ortery turntables here as we have been using them ourselves for years.. but they are pretty expensive.
  14. WebSupport

    Would this turntable work?

    Hi, These are primarily product display stands and they manufacture them in various models, for example: http://www.alibaba.com/product-detail/d ... 13307.html The one in your link is a constant speed platform I think (i.e it doesn't stop until it's completely turned off, although some folks...
  15. WebSupport

    Conflict with Wordpress theme

    Hi and thanks for your message. Looks like your WP theme includes a highly customized version of the prettyPhoto script that implements the popups. Our plugin also includes prettyPhoto and looks like there's a conflict... The easiest would be to install v3.0 of our WordPress plugin (link) and...
  16. WebSupport

    Reloading with javascript

    Yes, there were a few issues with the "undocumented" cleanup call I mentioned. We'll see if this is something we can resolve quickly.. so far it proved to be difficult as we have lot of backwards compatibility requirements in the code that is hard to let go in the current version. Will let you...
  17. WebSupport

    WebRotate 360 Full Screen Button in Pretty Photo Lightbox

    Hi and thanks for your message :) Yes, there's a quick fix for it. Please find this file in your Magento install (in most cases this file comes with our module when it's present at this location): \skin\frontend\base\default\prettyPhoto\js\jquery.prettyPhoto.js And somewhere on line 87...
  18. WebSupport

    Reloading with javascript

    Hi Florian, Yes, we have been asked about this before and it makes perfect sense indeed.. We will play with one approach for a graceful API cleanup in the next few days and will send you an example via email asap as it's completely undocumented for the time being 8-) If it works well, we...
  19. WebSupport

    Unicode in Hotspot HTML Markup

    Hi again! We would need to see the sample to be able to investigate and comment. Can you possibly send us a link or a zip with your published files? You can send it to support at webrotate360 dot com
  20. WebSupport

    Hotspot Hover

    Hi Florian, both items are pretty much ready along with a slew of other new hotspot features and improvements that we recently implemented in v3.6 beta. Hotspot support was almost completely re-worked in the last two months... If you leave us your email (you can pm it here or email to support...
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