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Hi! It's likely that you added the webrotate include scripts (javascript / css) twice under your site settings under Squarespace Home -> Settings -> Advanced -> Code Injection and on your actual page under page's Settings -> Advanced -> Page Header. If so, you can just remove them from the...

Checked this today and here's what's happening: 1. .modeling-modal is not removed from DOM upon modal close (it remains hidden), which is fine. 2. #wr360PlayerId also remains hidden when you click close on the popup. 3. when you click the 360 viewer link again, this hidden modal is brought up...

Hi and thanks for the kind words! :) Interesting. Where can we download the modal plugin you are using so we could give it a try and see what's going on? PS: the free version shouldn't affect this..

Hi, Just to summarize, the size of the animated GIFs is a combination of three factors: 1) the number of images you import into SpotEditor 2) GIF quality you select on the GIF publish form 3) the output dimensions you select on the Interface tab under General in SpotEditor. GIF format doesn't...

Hi Charles and thanks for the kind words! The viewer just follows its wrapping container whichever it happens to be in your Joomla theme. I suspect your responsive theme has an issue at certain resolution which makes the parent container (where the 3D product viewer is embedded) to jump out of...

Your WordPress theme's article has a wide layout, i.e it spans the entire width of the browser window. So you either make the 360 product viewer fill in the entire article width by setting width=100% inside the shortcode, which will center your 360 product images and the viewer toolbar, or you...

Thanks for the link :) The easiest would be to update your wr360embed shortcode by changing the width parameter from 500px to 100%. I hope it helps. Let us know if not!

Wow, impressive work! thanks for the update. PS: you may have noticed a vertical border line on the desktop view which looks odd.. It's coming from your theme's CSS and to remove it, you would need to add this small CSS snippet below either into your theme's CSS / style overrides in WordPress...

Hi Chris, thanks for this! 8-) We're working on a new website right now and your comments about a clearer message & info will be definitely incorporated. The viewer is responsive (here's our standard WP demo just in case which you can try on your phone, etc). As long as shortcode's width is...

Hi Andre, sure we would be happy to assist. Please share a link to your page with the viewer so we could review and comment. Thanks!

Hi and thanks for the notes! Do you still have a problem with this? wp-content is usually accessible as it hosts various plugins, etc and I seem to be able to access yours. You can upload your 3D views into a different folder as well, i.e outside of wp-conent if needed. I don't see our 3D...

That's good news! Thanks for the update (copying javascript was not necessary I think; most likly the reupload under recruit4 just got the images at their expected location). Full-screen option currently requires PRO license (comparison table). PS: you can hide the full-screen button in...

Hi! It looks like it can't find some of the images as per this config on that page: http://xcellww.com/skin/frontend/base/default/webrotate360/360assets/recruit2/config.xml For example, this image can't be found if I try to open it in my browser directly and I see the same issue when the 360...

Hi! We made it work... tried to make minor changes to your template so just moved some of our scripts to your alpine template's index.php in the footer area where your template loads the rest of the scripts. PS: please note that the second embedded 3D product view on the test page wouldn't...

I see. We should be able to help (probably just need to ask Joomla to add jQuery in the header of your template for all pages, and then remove the lines from the footer). Please send us temp FTP login to support at webrotate360 dot com if you would like us to assist.

Thanks for the links! The issue right now is not the shortcode but the fact that there're two versions of the jQuery script loading: one is at the top ( jQuery v1.11.3) and the other one (jQuery v1.11.0) is included after the footer. Joomla recommends using the first one which comes with Joomla...

Please post here your page URL where the shortcode is integrated and we we will take a look!

Hi! I believe your shortcode config would have to be this instead (as your website root is geotex.com.ar): I hope it helps :) Let us know if not.

Hi there! Can you please paste here your complete webrotate shortcode so we could try to guess what went wrong? It would be best if you could also include a link to your test page online as it would allow us to troubleshoot the issue.

Hi lalegator! Glad to hear from you :) One option would be to use transparent PNGs for the shoes and have your large gradient background as a static CSS background of the html block that embeds the viewer (we can help with an example to accomplish this if needed). Not sure how large the...