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On further review (now that our script versions match each other! :) ), it looks like your WP theme is overwriting the same javascript object we use and / or create to determine browser capabilities (jQuery.browser) and specifically whether browser is IE or not. This messes up embedded 3D...

Hi Cyril, Your wordpress plugin seems to have a mix of our v3.6 beta viewer script and older css stylesheets from version v3.5 of our 3D product viewer. This mix up is causing the trouble in IE (you can see the issue right away as there's no progress animation other than the unstyled progress...

Hi! There're some whitespaces in your sample shortcode as well as in the config path which will not work in our Joomla plugin. Please try the following: [wr360embed name="view01" width="100%" height="500px" config="/360-assets/sampleshoe/config.xml"] Juts let us know if this doesn't help.

Sure, please email the link to support at webrotate360 dot com.

Hi Tonny, thanks for contacting us here! Unfortunately, we currently don't support these types of spherical panoramic images. You can check out krpano and related WordPress plugins like this one that is designed for virtual tours. I hope it helps!

Hi James, apologies for the late reply. Please try the following config instead (just double check that this is the location of the xml file on your FTP). You can append your website name to this path at the front and try to open the full link in your browser directly and if it loads in the...

Hi Martin, please send us a quick email to support at webrotate360 dot com to request your license and we will resend it asap, no problem! :)

WebRotate 360 Product Viewer Integration for Squarespace Released Read more Squarespace demo

Hi Mario, thanks for the kind words! :) We do try to keep the default drag speed faster than playback for a generic setup as users mostly expect to be able to quickly turn 360 / 3D product views back and forth (on e-commerce websites, etc). It's customizable though using the drag speed...

Thanks for confirming! What you are asking about would require some JavaScript "heavy lifting" that may take several hours of work and may not be very straightforward.. Do you have our PRO license? or do you have a web developer who is assisting you with this?

Hi Steve! :) For some reason config parameter is not being read from your shortcode as if you didn't specify it or something (possibly some special character if you turn on HTML edit mode for this post in admin?). If you are sure it's there in your Hello World post and looks good, we would...

It's support at webrotate360 dot com :) Please replace at with @ and dot with . and remove spaces. Just trying to reduce spam..

Please send us temp login to your BC admin to support at webrotate360 dot com and we will investigate asap.

Hi Amber, Couple of quick comments: 1) We don't preload high-res images for this reason exactly as these 3D product images can be 50-100mb total and we wouldn't want this to happen while the rest of the page is being loaded. 2) From what I see on your page, there's a more glaring issue with...

Nobody has reported anything related to Google Tag manager so far.. If you can send us your test URL, we should be able to help.

Hi there! It's likely just a small issue with your xml path that needs fixing. Can you please paste here your Config URL path for the test 3D product view that didn't work (the one you entered on webrotate's module page in the table in your OpenCart admin)?

Hi! We would need to see your online tests to comment. Usually what happens with IE browsers is that they would halt further JavaScript execution if there are any JavaScript errors on a page (coming from any script) and it may affect viewer script as well. Other browsers don't do that.

It currently says that the following product image is missing at the specified location. Please double check as I can't open it in my browser either: http://aztex.com/360/4SUBL_JNI/360_asse ... C05218.jpg

I think you are trying to change the indicator image which is usually a small circular image that indicates the position of the rotating hotspots. The entry for this image under Indicator graphic is disabled when you select the third radio-button which you need for the static logo (i.e As...

Hi Esprit, do you still need help with this?