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  1. WebSupport

    Example product doesn't work in 2.5 or 3.x

    That's great. Thanks for confirming, Joaquín! PS: the example you are referring to on our demo website says the following: We also provide one demo sample at the following location relative to your website root which may indeed look a bit different on some local dev setups (i.e may need...
  2. WebSupport

    Example product doesn't work in 2.5 or 3.x

    Hi Joaquín, sure we would be happy to help! Can you possibly share a URL to the page where you see the progress bar but no images?
  3. WebSupport

    Resizing does not work correctly when placed in a hidden layer.

    Couple of quick thoughts: 1) Can you try to trigger a window resize event on showing the slide which would likely hit all required handlers and would be a quick fix while keeping everything intact? window.dispatchEvent(new Event("resize")); or jQuery(window).trigger("resize"); 2) The API we...
  4. WebSupport

    Resizing does not work correctly when placed in a hidden layer.

    Hi! Thanks for the details and apologies for the late reply.. Yes, there's a known issue related to initializing the viewer while an html block that it's being attached to is hidden via display:none during viewer initialization. The problem is with jQuery in that it doesn't want (or know how)...
  5. WebSupport

    How do I insert the images into my woo commerce products page?

    We applied the change which consists of the following: Our new plugin with woocommerce support (not released to public yet) under wp-content/plugins/webrotate-360-product-viewer Modified wp-content/themes/neighborhood/woocommerce/single-product/product-image.php - this is your theme's file that...
  6. WebSupport

    Announcements

    Important Security Patch for Our CMS Plugin Users: http://www.webrotate360.com/Blog/post/S ... Users.aspx
  7. WebSupport

    Announcement

    Important Security Patch for Our CMS Plugin Users: http://www.webrotate360.com/Blog/post/S ... Users.aspx
  8. WebSupport

    Announcements

    Important Security Patch for Our CMS Plugin Users: http://www.webrotate360.com/Blog/post/S ... Users.aspx
  9. WebSupport

    Announcements

    Important Security Patch for Our CMS Plugin Users: http://www.webrotate360.com/Blog/post/S ... Users.aspx
  10. WebSupport

    Announcements

    Important Security Patch for Our CMS Plugin Users: http://www.webrotate360.com/Blog/post/S ... Users.aspx
  11. WebSupport

    Event tracking in Google Anayltics

    Hi! There's a couple of new features and related fixes that have to be completed before we can release GA integration as it's in a shared code and break things.. Hopefully later this week or early next week but it's really close now.
  12. WebSupport

    WebRotate 360 the conflict with the template 2.5 VP_SuperMar

    Hi! I believe we did reply to your first forum message about the same yesterday :) Here's the reply: https://360-product-views.com/forum/vie ... t=10#p1501 PS: you probably didn't notice that there was a new page in the original forum thread.
  13. WebSupport

    Invert path on mac

    Hi Kurt, we're still working on the new Mac rewrite which will have this fixed.. and finishing some of the new features for v3.6 at the same time (one being Google Analytics we discussed :) ). PS: for the folks who will read this before we release the new Mac update with the fix, the Inverse...
  14. WebSupport

    Responsive player not responding right

    I see.. Other boxes on this page also stop shrinking at the same point if I manually resize the browser, so I guess it's expected with this theme. Regarding scaling of the viewer height, there's this option that you also have on the product page you shared (currently set to 0)...
  15. WebSupport

    Virtuemart + webrotate360.com

    Hi Guys, It's probably the same issue we saw with this theme before, i.e: So looks like we should be able to help with this but would need temp Joomla login to be able to change the template files. If this makes sense, please email the details to support at webrotate360 dot com.
  16. WebSupport

    Responsive player not responding right

    Now it it's div .col-sm-6 that shows the same odd scaling patterns (it was a parent of add-details). I suggest to remove the viewer temporarily, then apply some background color to the parent div of the viewer (e.g .col-sm-6) so you could see how it scales and then once you are happy with how...
  17. WebSupport

    Responsive player not responding right

    Hi! I just checked your link quickly. Webrotate 360 product viewer is wrapped in your theme's .add-details div. The viewer is then instructed via CSS to scale its width 100% within .add-details which is fine. If I then track .add-details dimensions in my inspector view, it doesn't seem to...
  18. WebSupport

    Image size with Amazon S3

    Hi Margo, we did manage to integrate webrotate 360 product viewer into Zenfolio directly 8-) Here's a test URL under your Zenfolio site: http://www.margomangli.com/webrotate We added some comments into the source of the test page. Please click the Source button in the page editor to see how...
  19. WebSupport

    Few bugs in the 3.6.0.543 + sugestion.

    Hi, we retested it in 3.6.0.543 and the project import worked for both hotspots and settings in our tests. Please verify that the beta software was installed using commercial beta download links that we were sending out to all our PRO customers via email before. If you haven't received one...
  20. WebSupport

    Image size with Amazon S3

    Sure, no problem! Please send us temp login to your zenfolio site so we could work on it (support at webrotate360 dot com).
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