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  1. WebSupport

    Image size with Amazon S3

    That sounds encouraging, Margo. Would you like us to try to integrate a test product as an example in your Zenfolio account using either the direct script (if possible) or our the sharing script to make it scalable?
  2. WebSupport

    Few bugs in the 3.6.0.543 + sugestion.

    Thanks for the feedback! We will keep both on our "radar" 8-) PS: I will retest project import on our Thursday PST in the v3.6 beta build you mentioned and will follow up here.
  3. WebSupport

    Image size with Amazon S3

    Hi Margo, I meant your WebRotate's PRO license that I believe you have, i.e you don't need any specific Amazon S3 licensing or account for what I described above. I understand now that you are using Zenfolio for your website and they don't give you FTP access.. Do you know if they allow...
  4. WebSupport

    Image size with Amazon S3

    Hi Margo, Just to summarize, it looks like both 360 product views on your page use iFrame embedding which is basically a small window with a different page loaded inside. The size of the window is set inside an iFrame element and it is currently set to 335 x 250 in your first example and 670 x...
  5. WebSupport

    2 SpotEditor bugs

    We wouldn't ever test this scenario :) but you're right, we can reproduce it using your steps and this may indicate a bigger issue! Will fix shortly. Thanks.
  6. WebSupport

    Feature request

    We had this function before... but had to disable it as it was not working consistently with some website layouts in the past. We'll revisit the code soon as there have been a lot of fixes since then and then we also dropped support for old Internet Explorer versions which could have affected...
  7. WebSupport

    Few bugs in the 3.6.0.543 + sugestion.

    Hi there and thanks a lot for the feedback - we really really need it! :) 1) The import only works with the PRO version at the moment. Are you testing this with our free product by any chance? 2) That's how it's designed if I understand your concern correctly.. When you select...
  8. WebSupport

    Hotspot text position error

    Hi Keith and thanks for your message. In v3.5 and up we don't support both text and image content at the same time unfortunately (it's mentioned in the user guide on page 20 at the bottom). We should have shown a warning message when both tabs are set... but left it as-is as some folks were...
  9. WebSupport

    Announcements

    WebRotate 360 Product Viewer Beta 3.6.0 build 542 Released Read more Additions and fixes: [+] Added image and row management under Images->Rows with add, remove, replace, rearrange options. [+] Added separate JPG quality control on the Publish form to allow reducing full-screen & zoom loading...
  10. WebSupport

    Webrotate on top of all

    I see.. It's fixed in the script though and is somewhat involved as we use z-index for performance optimizations in some browsers, i.e updating it externally via a separate script may not work either. If you have our PRO license we can create a one-off for you with a lower z-index. Please...
  11. WebSupport

    Webrotate on top of all

    Hi! It's just that the CSS z-index of your theme's header is lower than some of the elements in webrotate's 3D viewer . Please follow these steps for an easy fix: 1. Find this file on your FTP: wp-content/themes/virtue_premium/assets/css/virtue.css 2. Open it for edit and find this line...
  12. WebSupport

    How do I insert the images into my woo commerce products page?

    Got it ;) We will look into it later this week.
  13. WebSupport

    2 SpotEditor bugs

    Hi lupo, thanks for this :) We'll look into it shortly.
  14. WebSupport

    not working embedded.

    Hi there! It's looks like the issue is because of two different versions of jQuery script running on this page (old one at the top of the page and newer one included at the bottom). Please try replacing the link to the old version of jQuery at the top, i.e: <script type="text/javascript"...
  15. WebSupport

    Embeding inside slider

    Hi there and thanks for the kind words :) It should be possible to integrate the 3D viewer with Revolution slider as we have seen folks doing this before. The simplest way it to integrate it there via iFrame like you would do with a Youtube video. You can find more details about this method...
  16. WebSupport

    Main Image - Thumbnail errors

    Hi there and thanks for your message. Was webrotate module configured as Ad-hoc or Standard integration in Admin? If it's Ad-hoc, it may not work out-of-the-box with those Magento skins that expand the thumbnail images in place of the main product image, i.e not via a popup "lightbox". Reason...
  17. WebSupport

    Hikashop support...

    No problem, Emanuel. As long as "Powered by WebRotate 360" is there in the corner, we don't mind! BTW: full-screen (and full browser window "full-screen") does work using wr360expand shortcode in PRO granted it bypasses the small popup.
  18. WebSupport

    Feature request

    Thanks again, Lupo! Please keep them coming :) Moving under Feature suggestions.
  19. WebSupport

    Hikashop support...

    No problem, Emmanuel! 1) The 360-degree product images in your sample are sized pretty much to fit the popup box (example) so there's no room for zooming and the high-res ones are not configured. I suggest to check out our user guide below on pages 8 and 14 (starting in the middle) and...
  20. WebSupport

    Hikashop support...

    Hi Emmanuel, Posting our findings here, if anybody else will be looking for Hikashop notes on our forum: 1. In turns out that Hikashop uses just word "text" for the contentMode parameter. So we replaced com_hikashop recommended earlier in the thread with text in webrotate360.php , so it looks...
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