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  1. WebSupport

    Reloading with javascript

    Hi, This piece of code seems to work fine "out of the box". Does this help? <head> <! --- includes and styles ---> <script language="javascript" type="text/javascript"> function waitDestroyAndAttachNew(){ setTimeout(function(){ // Wait two seconds just to show that the first instance...
  2. WebSupport

    Images not loading - only progress bar

    Hi and thanks for the kind words :) The issue is that your web server right now says that the xml file is forbidden for accessing (403 error code). That's what I see if I try loading it directly in my browser via this URL which is the same file that the 360 product viewer is trying to load...
  3. WebSupport

    Will not upload images

    Hi there, If it worked for you consistently before, it can be anything from your network, network of your hosting company, their FTP server, etc. If you would like us to investigate further, please send us your SpotEditor project (archived as a zip) plus your FTP connection details that you are...
  4. WebSupport

    Cannot read property 'length' of null Fullscreen mode

    We will consider it for the next version of the plugin as seems like a good enhancement. Thank you!
  5. WebSupport

    Reloading with javascript

    Thanks for the update. You will hear from us shortly.
  6. WebSupport

    Cannot read property 'length' of null Fullscreen mode

    You are fast :) thanks for the update. If full-screen doesn't activate it's simply either imagerotator.js (i.e free version) or license.lic was not loaded, but I agree, a more meaningful error would be useful.
  7. WebSupport

    Reloading with javascript

    I see. Please try changing wr360PlayerId to something else every time you attach a new rotator (i.e wr360PlayerId2, etc, as I think we create a unique DOM tree based on this ID / name and it's cached in some array and potentially conflicting if the same id is used twice.. if this doesn't help...
  8. WebSupport

    Cannot read property 'length' of null Fullscreen mode

    Hi, We would need to see your page to be able to say what happened exactly. I don't think it's a compatibility issue as we have a lot of pro folks transition from free to pro without issues in wordpress. Can you please check that your imagerotator.js that ends up being loaded in the browser...
  9. WebSupport

    Reloading with javascript

    Hi there, I would just try re-attaching it to a new DOM element with your other xml, i.e: jQuery('#your-new-div-id').rotator({ configFileURL: '360_assets/productX/productX.xml', graphicsPath: 'imagerotator/html/img/basic', }); Or did you try this already?
  10. WebSupport

    3D or two axis rotations

    Beta 3.6 has been released with full support for 3D / multi-row rotation. More details and download links are available in this forum announcement: viewtopic.php?f=4&t=479
  11. WebSupport

    Not working

    Thanks for confirming, atomic. I'm glad it worked! :) PS: absolute URL was probably blocked by browser due to same-origin security. Relative URLs are always better this way as browsers do not apply same-origin policy to them (e.g, two URLs with www and without www pointing to the same file are...
  12. WebSupport

    Not working

    Hi atomic! Try changing your config to the following as your WP install where the shortcode lives is under siroccon I think, and /wp-content... is likely interpreted by your webserver as root / wp-content of your main website (i.e atomic.co.za)...
  13. WebSupport

    jQuery cdata link

    Hi ekapam, thanks for contacting us here. This is likely because the actual hotspot <a> element is inserted into browser DOM after images and hotspots are loaded, i.e it happens after you subscribe to the click event, so it never fires.. You may need to bind to document instead...
  14. WebSupport

    Publish Project not Working only show Loading

    Hi Durgesh, The issue with Chrome (and Opera) is known and is described in our user guide on page 34 at the top and page 14 as well (here's a related post on our blog). Basically, it's only a local issue while you are testing 360 views on your computer, i.e launching your tests from your...
  15. WebSupport

    WP fullscreen small bug

    No problem! :) The plugin for WordPress doesn't rely on the templates created inside the software (you don't need to upload them as we only use files created by SpotEditor inside published/360_assets). So the full-screen button will just work on mobile. The templates can be useful if you want...
  16. WebSupport

    Thumbnail popup

    Hi David, here's a quick example: [wr360popup name="view02" gallery="true" width="620px" height="450px" config="/wordpress/360-assets/sampleshoe2/config.xml"]<img src="your-image-url.jpg"/>[/wr360popup] When you upload an image in wordpress and insert it into a post or page, it creates a line...
  17. WebSupport

    Vimeo and YouTube

    Hi there! Sorry, this feature didn't make it to 3.5 and there's no reliable way to embed a video inside a hotspot yet, primarily because there's no easy way to stop video when hotspot is deactivated (video will still continue playing..). We're gearing up to release 3.6 later this month or...
  18. WebSupport

    Virtuemart + webrotate360.com

    Thanks! It's fixed now 8-)
  19. WebSupport

    2 SpotEditor bugs

    I will send you the link via email now :)
  20. WebSupport

    WP fullscreen small bug

    Hi David, you would also need to upload imagerotator.js that was supplied with the license email as per this post under WordPress: https://www.360-product-views.com/forum ... t=291#p579 This will activate full-screen. Please let us know if you don't have the file (imagerotator.js) and we will...
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