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Hi, Please send a link to this page on your website so we could see what happened. Thanks!

Hi, please share a link to your product page where it didn't show up and we will take a look. You can email it to support at webrotate360 dot com. Thanks!

Hi! Not yet, unfortunately. We're currently working with a very promising professional 360 product photography solution by one of our clients (pro photographer) that is about to hit Kickstarter. It's an automated 360 product photography platform based on a popular gear used by pro...

Hi! It's usually a simple change in webrotate360/wr360hook.js (wrapperID have to match an html element on a bigcommerce page that will be holding your 360 product views; the one we have there by default often doesn't exist in the recent BigCommerce themes...). We can help with this, but would...

Apologies for the late reply here :) Just saw your email and realized that we missed to follow up... This would be the simplest I think: 1) In your media.phtml when you build the swatch gallery by retrieving image thumbs for each simple product, also get each product's webrotate_path attribute...

Hi there and thanks for the details and links :) very clean design! Couple of thoughts: 1. Reload API allows keeping the same frame on a re-loadeded view via an extra parameter (reloadImageIndex) in the API call: api.reload(configFileURL, rootPath, callback, reloadImageIndex) 2. Your idea...

In the latest v3.6 release (which is a stable beta used in production by the likes of JVC), the hotspot popup images scale responsively and we also have a new mobile friendly "lightbox" mode that is perfect for responsive hotspot presentations. You can find more details about hotspot...

Hi! You would need to put everything into your Public folder on Dropbox to be accessible as "hosted" web files. Here's a snippet from the link that follows: https://ultimatedropboxguide.com/2015/0 ... h-dropbox/ I hope this helps. Just let us know. PS: Dropbox has an issue where they...

Hi Mark, please change the xml path to just: /wp-content/plugins/webrotate-360-product-viewer/360_assets/2016.03.11-desk-8-blk/2016.03.11-desk-8-blk.xml Like this: [wr360embed name="2016.03.11-desk-8-blk" width="100%" height="500px"...

Thanks for contacting us here! Product combinations (e.g colors, materials, etc) are pretty much impossible to support out of the box in our plugin as various Magento skins by 3d party developers implement it differently (because it's all done in JavaScript and according to a specific design...

Hi, can you possibly share a link to the page where you get this error?

I see. Please send us more details about your redirect setup to support at webrotate360 dot com.

Hi! We don't have a built-in support for something like this (yet) but we have seen folks do the following that can help: If you specify an absolute URL for the images in the webrotate viewer xml file (vs relative that we put there by default) and then set your rootpath parameter as as a...

Looks like you have configured redirect rules as the request for the xml file is still being redirected to tracers.ru.. Are you familiar with your redirect setup or do you need help with this?

Hi Oleg, Can you please change your shortcode config path to the following (i.e relative path)? /wp-content/plugins/webrotate-360-product-viewer/360_assets/Tactic/Tactic.xml ...as we can't currently test your link as it defaults to en.tracers.ru/shop/tactic-backpack for us, and the absolute...

Hi and thanks for the detailed notes. The only way we could help quickly is by looking into a running test that doesn't work for you. Is this possible? PS: just in case, posting here a link to a blog post with a similar example that might help: http://www.webrotate360.com/Blog/post/F ...

Hi, looks like you made it work already! 8-) Just let us know if any questions.

Hi there and thanks fort the details :) You would need to put everything into your Public folder on Dropbox to be accessible as "hosted" web files. Here's a snippet from the link that follows: https://ultimatedropboxguide.com/2015/0 ... h-dropbox/ So in our case you would need to copy...

Hi Sebastian, We're still working on it and planing to release it within 1-2 months. If you would like to receive beta version (when it's available) please PM us here or send us a quick email to support at webrotate360 dot com.

Hi there! Just a couple of quick questions to understand the issue better: 1) What version of Magento are you using? 2) Is Data.php present at the following location? \app\code\community\WebRotate360\Catalog\Helper\ 3) Does this error occur only when you load a product page with an...