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Quick update: all is good so far in our tests using OC 2.1.0.1 with the default theme.

Hi! Hmmm.. it should work. Let us re-test on Joomla 3.5.1 in the next 1-2 days and will confirm here.

This is strange. Can you possibly share your setup online so we could investigate? PS: we will re-test on the latest OpenCart shortly to see if something new started affecting the plugin.

Hi! When you edit the table with the xml path in the webrotate module settings, please try clicking outside of the grid after editing a row and before hitting the Save button. Does this help? PS: this is a known focus issue with the grid and the reason we're reworking the OC module such that...

Hi Rob, it's still not finished.. Sorry about this! Most likely it will be ready by mid-end July.

Hi, Looks like you manually added the webrotate initialization script (i.e bypassing our Magento plugin) under this div: <div class="product-image-360"> <div> <script language="javascript" type="text/javascript"> .... </script> </div> </div> What happens most likely is...

Thanks for the server details! We will be looking into it today-tomorrow and will let you know how it goes asap ;)

Hi! Did you turn off our jQuery include in the module settings in Admin by any chance? That would be the first guess. Otherwise we would need to be able to reproduce the issue on some test page is possible.

Hi Jenny! iOS dev guys would usually use a web view control to load the 3d product views produced with webrotate 360. There are no problems with this approach to our knowledge other than that offline is problematic due to various restrictions using offline resources inside the web view...

Hi Vicki, this is not implemented yet unfortunately. The workaround above is the best we have on Mac OS X right now.

Hi! We couldn't access your FTP (the login didn't work) but we did investigate the setup and found that our module's skin files were not present at their default location where they should have been installed automatically. So these skin files are being referenced on the product pages as...

Sorry, we have been launching our new company website in the last few days 8-) It took some effort! Will make sure, we look into your setup on our Tuesday PST.

Thanks for the screenshot. Looks like you have also configured webrotate's Root Path parameter and it broke the loading of the 360 product images as the RootPath is not set correctly right now. You probably don't need Root Path (it allows having a single .xml config for multiple 3d product...

Hi, we will be able to review your site at the end of the week so you may need to get it back online today-tomorrow. PS: we have a queue of support requests and go case by case as fast as we can, so unless you have the PRO license, there's usually some wait..

Hi! 1: Free version doesn't have the full-screen capability. If you have purchased PRO, please apply license.lic that we sent with the license email as per these instructions: 2: We tried your link in Chrome on Windows and Mac, and the full-screen button was showing correctly. Have you made...

Do you have a web developer who can assist you with this by any chance as this would require a bit of coding? PS: You would need to add an empty thumbnail to your gallery implementation when a 360 product view is configured for a given product in admin. Then you could use this element's id or...

Thanks for the link! Interesting... Looks like something is conflicting in a pretty bad way (a PHP or Magento exception during layout rendering). If you would like us to take a closer look, please send us a temporary FTP and admin login for this site. You can email it to support at...

Hi, Yes, 300x300 is just the default size of a 360 product view in our native WooCommerce integration. It should be possible to change it under WebRotate 360 Settings in your WooCommerce admin via Viewer Width and Viewer Height . You can see these fields in the second screenshot via this...

Hi! Thanks for the detailed notes. It's currently not possible to reload at a specific image row.. We need to add this asap though :| We can get this implemented for you in the next v3.6 build within 2-3 weeks, if this helps. PS: the best you could do right now is to call...

Hi Alexander, What element are you planing to use for the 360 view popup on this page? The one you use right now (.cboxElement) is not clickable as it's covered by your zooming plugin.