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Thanks for the kind words! :) We would need temp WordPress login such that we can enable the plugin and reproduce the issue. Is this possible? If so, please send us the info to support at webrotate360 dot com. Please also let us know the page where you had the 360 product view implemented.

Hi Genrih, we would need temp access to your OpenCart admin and FTP to be able to assist with this. If this works, please email the info to our support email: support at webrotate360 dot com.

Hi Michael, we just retested on our Mac tester machine (although it's 10.12) and if we use the right mouse click in the Text Content area of the Hotspot form, the copy & paste function seems to work fine. We used SpotEditor app from v3.6 release candidate for our testing which can be downloaded...

Hi Anna, yes please send the login details for the private user to our support email (support at webrotate360 dot com) and we will see what's going on :)

Hi Florian, implementing the full destructor in the current version of the viewer is not yet possible... We're working on a completely new viewer script and the new product will have the call you are after but it will take some time for us to complete it.

Hi Anna, thanks for the kind words! Can you please give us a link to one of the product pages where the xml config didn't work for you?

Hi there! Can you please share a link to the page where you are adding the 360 product view? You may email it to support at webrotate360 dot com.

Thanks for confirming, Giselle. Let us know if anything :)

I see. Please use this URL then under Config URL: /store/wp-content/plugins/webrotate-360-product-viewer/360_assets/360quadrada2000l/360quadrada2000l.xml Just let us know how it goes! :) PS: As you are keeping the published 360 views under the webrotate plugin folder, please remember about...

There're couple of things we see: 1. You're using Root Path field to enter the URL of the 360 product viewer xml file. But this is a special feature (Root Path) that requires our PRO license. Please use Config URL instead. 2. What is the folder name on your FTP where the 360_assets folder is...

Hi, it looks like you have already removed the 360 product viewer xml path from the product settings in your WooCommerce admin, so we can't see what happened exactly.. Can you please add it back as it should be something simple to troubleshoot?

Just to update this thread, we sent a one-off release to Greg which worked out well. The changes will be in the upcoming release but you may request it here at any time.

The problem is that various Magento themes implement swatches differently and mostly in javascript so it's not possible to provide an override for this out of the box unfortunately ..unless we override the entire (or most of) product page which Magento folks wouldn't like. If you have a web...

Hi Greg, We don't have such config yet unfortunately but we can quickly add .jpeg support to our software and send you a new build. Will this work? And if so, how soon do you need this?

Hi Alexander, yes, we're about to release the new extension for Magento 2.. So far it looks like we should be able to make it available sometime next week or a week after. We will post an update under Magento Announcements when it becomes available.

Hi, we just downloaded the images you shared above and used them as-is to create a new project in SpotEditor where we entered 16 for the number of rows (on the New Project form). We didn't rename anything... The published result is shown in the video which looked ok to us. Are you entering 16...

Hi August! Looks like you are using our WooCommerce integration. Out of the box the integration may not always work with every product image gallery out there unfortunately, and looks like yours is pretty custom, so.. We can look into it to see if there's a quick fix if you send us temp FTP...

Hi, Your 3d product images worked for us as expected without any modification. Please see attached video. Are you seeing something different? We just specified 16 rows on the New Project form as per the screenshot above as your export had 16 rows and 9 columns (for some reason your 3d max...

Makes sense. Thank you! 8-)

Hi, We may need more details about the 3d image sequence you are using but please note that you would need version 3.6 of our software to create spherical 3d product views as per your example which you can download via the following link under "additional resources"...