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  1. WebSupport

    Announcements

    WebRotate 360 Product Viewer Integration v1.6 for OpenCart 2.2.0 and 2.3.x Released: Module page OpenCart Demo ****************************** Download directly from OpenCart: http://www.opencart.com/index.php?route ... n_id=11377
  2. WebSupport

    WebRotate and attributes as color

    Hi, Showing related product images "in place" when the 360 product viewer is configured as embedded (i.e replace the main product image) is not possible in our Prestashop plugin out-of-the-box unfortunately. This is because various Prestashop themes implement the image gallery differently via...
  3. WebSupport

    [Resolved] Responsive problems in Magento

    Hi Jory, Thanks for the link. Very nice implementation! To answer your questions: The full-screen function is not available in the free version of the product at this time. More details can be found here. The rest of the issues are related to your question 4. Right now you have the...
  4. WebSupport

    Fullscreen button not working

    Hi! The free version of v3.5 has a script (imagerotator.js) that doesn't allow full-screen. Looks like this is what's causing it right now. Please replace the one on the live site with the one in your other link and I think it will start working. We also supply the pro version of the script...
  5. WebSupport

    Product images presta 1.6.1.1

    Hi, We made a small change to this file to make the main product image work again: /modules/webrotate360/webrotate_prestahook.js One line 72, we replaced this line: jQuery("#views_block .shown").click(); with this: jQuery("#views_block ul#thumbs_list_frame li:first-child > a").click()...
  6. WebSupport

    Product images presta 1.6.1.1

    Thanks for the details! We will follow up via email asap.
  7. WebSupport

    Product images presta 1.6.1.1

    Hi, we would need temp access to your admin and FTP to assist with this (there's no simple workaround as per our quick review). If this works, please email the details to support at webrotate360 dot com.
  8. WebSupport

    Creating a new project

    Thanks for the image! It appears to be a 64 bit PNG (16 bit per channel) which is quite unusual... The third-party software on Mac that we use (mono framework) doesn't support it unfortunately. Once the image is converted to 24bit PNG (8 bit per channel), all works fine :) 24bit is...
  9. WebSupport

    hotspot Customization

    You may not need to change anything (in the test html file we included under the published folder in the attached zip file), as long as you have two hotspots named spot1 and spot2, and also two image labels named label1 and label2. What happens next is that when you click on either spot1 or...
  10. WebSupport

    Creating a new project

    Hi, We haven't seen this error before.. PNG images work in all our tests and the image size shouldn't be a concern. It's either the original issue was due to specifying the same folder for the new project location and the input image folder or there's something special about the PNG format in...
  11. WebSupport

    SpotEditor, Mono, & El Capitan...

    Hi, please follow these steps on El Capitan: http://www.webrotate360.com/Blog/post/I ... pitan.aspx
  12. WebSupport

    Prestashop 1,6,1,6 images missing when webrotate is on

    I see. Yes, 1.6.1.6 is compatible.
  13. WebSupport

    Prestashop 1,6,1,6 images missing when webrotate is on

    Hi, this is likely a conflict with your Prestashop theme. Can you possibly share a link to your product page online where we can reproduce the issue? You may send it via email to support at webrotate360 dot com.
  14. WebSupport

    Uploading images

    That's correct, although you may also configure it to "bounce" which will force the viewer to stop (during the spin) at the last frame in the imported image sequence. This can be helpful when you don't have or don't need a full 360 degree rotation (e.g it can be a 180-degree spin just to show...
  15. WebSupport

    hotspot Customization

    Hi, you would need to use the small API script that you will see inside the .html example in the zip file under published. But please let us know if you need help with this!
  16. WebSupport

    Uploading images

    Hi Kamil, we do list recommended requirements for 360 degree product images on pages 32-33 of our user guide under Suggested Image Requirements. http://www.webrotate360.com/Downloads/R ... Readme.pdf Going beyond 72 images per 360 product spin is usually an overkill from our experience both in...
  17. WebSupport

    hotspot Customization

    Hi there! Here's a quick example of a similar 360 product view with the interactive hotspots (just click or tap on the first hotspot indicator): http://www.webrotate360.com/Downloads/D ... -demo.html We created it like this: 1. Two hotspots (named spot1 and spot2) were created in SpotEditor...
  18. WebSupport

    Toolbar translation

    Hi Looker, yes :D our to-do list keeps expanding... but we have a lot done too in the last 6 months. Pre-release v3.6 will be out in the next couple of days with new features, improvements and fixes.. Once it's done, we will get back to updating plugins at which point we will look into...
  19. WebSupport

    Don't see the plugin

    Hi Mihail and thanks for the kind words! It's hard to comment without seeing your product page. Is there any chance you can upload your site online? PS: usually it's either the vQmod xml files (that come with our module) were not copied to your vQmod xml directory or the Page Placeholder...
  20. WebSupport

    not showing in product view

    Hi Jarrod, just to confirm.. as per our livechat with you earlier today, we will be reviewing your URLs shortly and somebody will follow up via email.
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