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  1. WebSupport

    Problems Loading WebRotate 360 Joomla 2.5

    I think you can simply upload your published folder with the html file and the rest of the files and folders that SpotEditor creates there on publish to your Joomla FTP and then use the URL of the uploaded html file somewhere else as needed. For example, you can then embed it somewhere else...
  2. WebSupport

    Problems Loading WebRotate 360 Joomla 2.5

    I'm glad it worked! You can change the CSS skins in the plugin settings in admin (they match the SpotEditor ones) but the rest of the integration is sort of fixed to match Joomla's inner workings. What would you like to achieve beyond what's available in the plugin right now? :ugeek:
  3. WebSupport

    Can't make it work

    Hi! Can you share a test link with either of the integration modes (ad-hoc, standard) applied so we could review?
  4. WebSupport

    Problems Loading WebRotate 360 Joomla 2.5

    Hi, this is strange! :? I did reply here a week ago about the invisible <span></span> characters that you copy/pasted from the forum post (which is also missing) with the config xml URL. I don't see this post now for some reason.. Please just switch to the text / raw html view in your Joomla...
  5. WebSupport

    Multistore compatibility

    Thanks for confirming! :) Yes, we may need to review the wording in several of our components.
  6. WebSupport

    player not working - wml path pb or what ??

    Hi Vincent, If I try to open the xml URL you used in the shortcode directly in my browser, it doesn't load for me. Please try it too: http://www.effigy-3d.com/wp-content/plugins/webrotate-360-product-viewer/360-assets/360_Effigy/360_Effigy.xml If browser can't load it directly, 360 product...
  7. WebSupport

    Problems Loading WebRotate 360 Joomla 2.5

    Looks like you removed the shortcode from this page. Please confirm. PS: we would need to see this page or some test page with the shortcode present so we could troubleshoot 8-)
  8. WebSupport

    Problems Loading WebRotate 360 Joomla 2.5

    Hi Alex :) Can you please share a link to this page where it fails to load?
  9. WebSupport

    Image ordering is off

    Hi! Thanks for sending us the test 360 degree images. Here's what is going on: When we sort the images, a filename like this 20150527_SAL_360_ProductName_BK6253_00.jpg is parsed such that only numbers remain so it becomes 201505273601625300. Then we compare the resulting numbers.. and this...
  10. WebSupport

    How to create multiple 360s swapped via swatches in Magento

    The error is coming from some of your skin's code in app.js under var ProductMediaManager swapImages. I think it tries to replace the main image at the top but since there's the embedded 360 product view instead, it fails. I guess, unless you want to implement swapping 360 product view with...
  11. WebSupport

    My web can't embed

    Hi! The hotspot popup images in this 360 product view are just too large (2000 x 1333) so they are not visible, and in this version of the Joomla plugin we don't scale them automatically unless you select the option highlighted in the attached screenshot when you create the hotspots in...
  12. WebSupport

    Left, right, Zoom and autorotate buttons try to pop up

    Hi, Please see attached screenshot. Your site has this snippet on the product pages that subscribes to any <a> element under .popup_gallery class which then includes any button inside the 360 product viewer. You can either change your standard gallery thumb elements (when there's no 360) to...
  13. WebSupport

    My web can't embed

    Your site doesn't load right now.. The server at pesaro.vn is taking too long to respond. Please confirm when it's back online.
  14. WebSupport

    Image ordering is off

    Hi We tried with a test set of images today from Date_Brand_360_Model_SKU_00 to Date_Brand_360_Model_SKU_15 and the ordering was all fine. Would you mind sharing with us your image set so we could play with it? You can use our email to share the images: support at werbrotate360 dot com.
  15. WebSupport

    Can we add a pager (small dots for navigation ) in the image galary

    Hi there! I believe the pager should be visible if you are referring to our standard integration in Magento (the one with the prettyPhoto lightbox that we use in the gallery). Here's an example: http://360-product-views.com/magento2/a ... ntone.html
  16. WebSupport

    My web can't embed

    Hi, This is because you used basewidth=50 in your shortcode or in the plugin settings under WebRotate. This doesn't seem to be correct.. Since you are specifying a fixed width for your 360 product views in Joomla, you can't use the basewidth setting, so I suggest to remove it. PS: here's...
  17. WebSupport

    How to create multiple 360s swapped via swatches in Magento

    Hi! Sorry, I missed the closing bracket in my example above.. Should be like this (in wr360hook.js): jQuery(".thumb").click(function(e){ e.preventDefault(); _imageRotator.reload(jQuery(this).attr("href")); });
  18. WebSupport

    My web can't embed

    Hi, The page in your link doesn't seem to have a shortcode entered in Joomla admin as per this demo: [wr360embed name="view01" width="100%" height="500px" config="/360-assets/sampleshoe/config.xml"] Can you please double check and confirm?
  19. WebSupport

    I can´t embebed my project

    Hi, please see PM with some notes.
  20. WebSupport

    How to create multiple 360s swapped via swatches in Magento

    Hi, would you be able to share a link to your test page as it would be pretty much impossible to guess what happened? PS: do you see any errors in the browser debug console pertaining webrotate's 360 product viewer by any chance ?
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