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Hi Emma, If you need it to look completely custom, it would be easier to go with your own toolbar altogether which can sit outside of the 360 product viewer box and use our API to control the viewer functions. If you publish using the JavaScript API template (which you can select on the...

Hi, looks like you have to do a bit of extra handling to support the closing shortcode tag in do_shortcode. Here's more info: http://stackoverflow.com/questions/1169 ... plate-file I hope it helps!

Interesting.. and thanks for the feedback! We will get it tested on PHP 7.x as part of the pending Joomla plugin update and will resolve the compatibility issues.

Thank you! :)

Hi Emma, you can publish your project using JavaScript API template (can be selected on the Publish form in SpotEditor) where you will see two link buttons called playToLabel and jumpToLabel which should accomplish what you need I think. So you would first create a label in SpotEditor for an...

We got it working! There're two parts to it: 1) SpotEditor update to allow quickly assigning the same image to all empty slots in a single row. 2) 360 product viewer update to trigger the new "Rows On Single Index" mode. Check it out below and please send us a quick email to support at...

Hi Tim, we're still trying to make it work the way you need ..too many manual steps to be practical at this point. So we're still investigating to see if there's a quick solution. Will update you asap!

Hi Tim, thanks so much for the explanation! It makes perfect sense now :) Let us noodle on this today. It should be doable... just need to brainstorm something.

Hi tkrass, you would need to use WebRotate's 360 product viewer to be able to see the expected results as well as to utilize our hotspots. PS: to be able to spin vertically you would usually need more than 2 (horizontal) rows of images. Please see these example images of a 3d object spin which...

Hi, can you still give us a URL to your wordpress page? We just need a complete URL that we can load in our test browser. Thank you!

Hi! We would need a link to your page to say exactly what happened. PS: I can barely see the part of the page URL in your screenshot but one thing that can happen is when your WordPress installation is not the site root, you would need to add the WP root name to the config URL in your...

Thanks for the link, Pierre. Your theme has a custom gallery which our plugin can't integrate with out of the box unfortunately. Here's some options to consider: 1) See if your gallery plugin allows opening the gallery images inside a popup. 2) Use our add-in's popup mode for 360 product...

Interesting! Thanks for the detailed video. We would need access to your site to be able to go through the same steps and investigate.. Is this possible? You may send us the login details to our support email if it works.

Hi, can you please share or send us (support at webrotate360 dot com) a link to the page with the conflict?

Hi Pierre, can you please share a link to the product page where you see this?

Hi Jarrod, the test page currently points to this viewer config URL: link-removed/content/webrotate360/360_assets/Siro50/Siro50.xml But if I try to open it in my browser directly, it doesn't load. It could be a spelling issue in the URL, or the file is just not there somehow, or some caching...

Hi Phil, can you possibly share a link to your product page so we could review (you can send it via email to support at webrotate360.com or PM here)? One idea would be to use our Ad-hoc integration and have the 360 product view open inside a popup via an extra thumbnail or some "360 view"...

Thanks so much for the details! Interesting... Yes, the free version doesn't support full-screen currently (more details). PS: if you manage to come up with your own turntable script and share with us (i.e our users here) with some instructions, we would be happy to send you a 50% discount :)

Hi, To be able to show a hotspot content upon completion of loading of a 360 product view and then closing it later automatically is currently only possible through the viewer API (programming interface) in v3.6. With the API you can open / close any hotspot content on demand. If you need...

Unfortunately, we don't have such recommendations yet.. If you could share some references to the 3dsmax scripts you tried, it would be really helpful.