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Hmm... I see. Please send us a quick email to support at webrotate360 dot com and we will work with you on getting it resolved in your Magento installation.

Hi, if a user goes to a different page or closes a tab, there shouldn't be any new 404 errors related to the previously viewed page as a browser terminates the current page "session" and starts with a new one. License.lic is not saved across these pages "sessions" (no cookies, local storage...

Hi Michael, the issue was likely due to this code on the page you linked: viewer.settings.apiReadyCallback = function(api) { self.api = api; }; The same callback is also called when the viewer enters full-screen as it's a different API instance in full-screen (i.e different 360 product...

Right.. :) I assumed you would know the index upfront but I saw your example in the email today and it's pretty involved (great job!) so I guess we will have to fix playToLabel as per your comment as knowing the indexes upfront is not feasible in your app exactly! Will follow up via email.

Hi! Hmm... it's hard to say from the log alone what exactly happened. So far it seems there's an issue with some custom configurable attributes in your store, so may be as the first step, please try to create a simple product and assign the xml there as you did above and see if it shows up in...

Hi there! You can use a custom Joomla's WYSIWYG module in SP Page Builder. Please see attached screenshots. Let us know if any questions :)

I see, hmmm.. For now I suggest to call api.images.getCurrentImageIndex() before calling playToLabel and compare it with the "playTo" index you need which should be pretty simple?

Hi there, I thought it was always taking the shortest path... which we didn't always like! :D Can you possibly share your example with the issue? You can share a link via email if needed (support at webrotate360 dot com).

Hi Jens, do you see the watermark overlaid on top of your published images under published/360_assets/your_project/images/ on your hard-drive? PS: free version of the desktop publisher will not apply the watermark to the published 360 product images.

WebRotate 360 Product Viewer Standard Integration v1.2.0 for Magento 2.x Released (New extension!) WebRotate 360 Product Viewer AdHoc Integration v2.2.0 for Magento 2.x Released -- Standard -- [+] This is the first public release of the new Standard module for Magento 2.x. [+] Seamlessly...

Hi Michael and thanks for this! We'll investigate in the next 1-2 days and update here.

Hi! That's likely if some of the plugins in the other website load a duplicate jQuery script (they shouldn't by WP guidelines). This happens most often but if you share a link or send it to support at webrotate360 dot com, we can investigate.

Hi Enar, thanks for your message! :) This is a great suggestion and it's on our product roadmap already to have the touch-screen gestures implemented. I can't comment on the timings but we will get it implemented eventually :)

WebRotate 360 Product Viewer Integration v3.1.5 for WordPress Released: What's new: [+] Added latest v3.6.3 viewer core (released version). [+] Tested and revised for WordPress v5.x and latest WooCommerce. [+] Includes optional support for viewer toolbar auto-hide. [+] Includes optional...

Sorry :) we missed this question! Here's how it can be done: 1) Use attached pixel.png and add it as a hotspot indicator image for your hotspot. See the screenshot below. 2) Add this custom indicator style before the closing </style> tag in the published html of your 360 product view (under...

Hi! hideIntro(){} is not visible outside of initializeAPI(){}. You would need to move it outside. PS: we also have api.hotspots.onAction() which you can call to subscribe to the hotspot action events. You can see how it works in the api template here: https://webrotate360.s3.amazonaws.com/s...

Hi Renne, please share a link to your Joomla page where you are having issues with 360 degree product images using the webrotate 360 plugin. You can email it directly to support at webrotate360 dot com.

Hi Felix, good question! :) It should be possible to override the hotspot inidcator sizes in your CSS. For the regular view, you would need to override this style: .wr360_player .container .hotspot_indicator { width: 25px !important; height: 25px !important; background-size: 25px...

This has been released today in the latest v3.6.3 update. It's available in the API as follows: api.delete(); The updated script and example (template_api.html) is available in our integration templates here. We will also get in touch via email to send you the new links for the update software.

This has been fixed in the latest v3.6.3 release which is now available: https://www.webrotate360.com/products/w ... story.aspx