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Our core viewer product doesn't include a sever component (although we recently launched a hosting platform for webrotate 360 product views - PixRiot). Surprisingly, we also recently added a new API callback that gives you access to all xml config settings in JavaScript after xml is loaded by...

:) Integrating into a custom theme gallery is usually quite involved. We can try if you order our installation service: https://www.webrotate360.com/services/product-installation.aspx

You can try entering the following the Placeholder field in the webrotate module settings in your admin: #product .thumbnails This will likely replace the product gallery with the 360 view.

Thank for the update! We sent you a quick email for the other issue you have reported via support.

Hi there! Can you please share a link to your product page so we can review and comment?

Please just create an empty file with the same name (license.lic) at the URL where it gives you 404 or replace licenseFileURL: 'license.lic' that you have removed with licenseCode: 'free' :ugeek:

Ah :) I didn't realize you were using a multi-row 360 product view which is indeed not covered fully with my solution above. I like your approach! Thanks for sharing 8-)

Hi :) couple of things! 1) Not sure if you are using PRO version or not but the full-screen feature is not available in the free one. 2) We do have something like this built-in where we place a customizable button inside the view such that the 360 product view doesn't fully load (hence can't...

WebRotate 360 Product Viewer 3.6.4 build 63 (beta) Additions and fixes: [+] Added support for uploading to PixRiot, our new optimized 360 product image hosting solution. [+] Added validation of project name and 360 product image files for compatibility with PixRiot. [+] Added automatic...

Sure, please share the link via our email: support at webrotate360 dot com. PS: in general, when using custom CSS for the hotspots, it should be possible to control the popup dimensions using media queries, e.g: @media (min-width: 380px){ .position_rollover { max-width: 550px...

Hi! Yes, essentially you have to spin through the images in SpotEditor (via mouse wheel, toolbar or arrow keys) and set the position of a selected hotspot (selected on the right under the list of hotspots) on each required image by clicking with your left mouse key. You don't have to copy a...

Hi there, can you still go to your plugin list in admin and click activate there? Or is this where you see the issue?

Hi, thanks for the detailed explanation of the issue. Yes, Firefox 68 that was released recently broke the offline viewing (when the 360 product views are accessed over the Internet or via a local web server, it works good as always). Luckily, offline viewing can be re-enabled in Firefox 68 as...

Hi there! There's a known issue with Windows security where some files (such as hotspot indictor SVG images) can't be loaded by a web browser if the files are located on an external hard-drive, e.g USB connected hard-drive or a network drive. If you think this may be the case, please try...

Update from Mickey:

Please send a link to the page to support at webrotate360.com

Hi Mickey, Please add "events: true and "name": "your-name" properties to your webrotate snippet on the Squarespace page. There's an example on this page closer to the bottom: https://www.webrotate360.com/blog/2015/webrotate-360-product-viewer-integration-with-squarespace.aspx This should...

Hi Techlovers! Currently the best option we have to accomplish something similar with GIFs is to use the watermark feature which is accessible under Images->Canvas tab in SpotEditor. There you can import your custom background via "Add new image watermark" which is overlaid on top of the 360...

Hi Mickey, apologies for the late reply. Is the test page still working as it currently says "We couldn't find the page you were looking for. This is either because..." Let us know if we can still help! :)

Hi, thanks for your message! There's likely some script in the Gridbox theme that is interfering with the calculation of the dimensions of the hotspot SVG image (the blue circle). If you have our PRO license, we can investigate further (as it can take some time...), otherwise, please assign...