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I see... do you mind sharing a link to your product page?

Hi! Are you looking to launch the 360 product view as a popup?

Hi! Thanks for using our forum for these questions :) Please see attached screenshot. This checkbox controls the initial image and row (for multi-row 360 product views):

We're working with a professional 3D Max designer to record a quick video on how exporting standalone 360 product images for webrotate works in 3D Max. Will post a link here asap.

Hi! Yes... our documentation is lacking when it comes to full 3d "multi-row" setup. It's best to start with this example set of rendered 360 images consisting of 7 rows by 36 images: https://webrotate360.s3.amazonaws.com/sites/webrotate360/downloads/Resources/SampleImages3D.zip And then when...

Hi, apologies for the late reply! Please send us a link to your product page to support at webrotate360 dot com and we will review and comment.

Quick update! We plan to release our new SpotEditor for Mac as part of the upcoming v3.6.4 release in January. It's not the full rewrite that we're still working on for both Windows and Mac, but it's dramatically improved... No more mono, XQuartz / X11 dependencies, simple one-click secure...

Hi! We tested the image and it worked fine for us with transparency. Can you please double check that No Fill is set for the hotspot image as per the following screenshot?

Hi! hmm.. can you please share your graphic as it's unusual that it wouldn't work if the background is indeed transparent? You may send it to support at webrotate360 dot com or attach here.

Understood. The root of the problem is this issue with mono (a third-party module we're using) that can't yet support the new Catalina 64bit only restriction for certain functionality that we rely on. We're attempting to compile mono ourselves and fix the issue on our end which is quite tricky...

Hi there! What Magento 2.x version are you using?

This is a very common error when uploading larger plugins in WordPress and it has to do with your hosting provider limiting max size of files that can be uploaded to your hosting by default. Our plugin is relatively small (~5MB) so you would need to set the setting to 6 MB or more. Please see a...

Hi and thanks for getting PRO :) You actually have to upload the entire .zip file that you can download in the following link (i.e not just webrotate360.php as suggested by the error you were getting)...

Hi Lars, we have replied to your email. Please reply with a link to a page with the issue and we would be able to resolve it quickly.

We don't have server APIs but you can work with your server team to make sure the images are renamed to match your "template" viewer xml file and store uploaded images in a certain folder on your server so you can then use our JavaScript API to load the xml and the images they uploaded as...

Hi, can you please give us more details about this requirement: "Is api able to process images in an automatic way?"

Hopefully within a month we will have some sort of a workaround.. sorry about this! Until then, Parallels Desktop or similar software would be the only option on Catalina.

Thanks for the screenshots. It looks like you are using some kind of page builder plugin which I'm not sure we support out-of-the-box. Please try the same shortcode in your screenshot on a regular WP page or post. If it doesn't work there, please open browser console (Ctrl + Shift + i on...

Hi! Can you please share a link to the page with the issue?

Hi! Yes, indeed... so far all reports and internal testing suggest that SpotEditor won't run on Catalina unfortunately. We're investigating :ugeek: