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  1. WebSupport

    Icons customization, location on the server

    Hi! 1) For custom toolbar buttons, you would have to manually update the plugin files on your server at the same location under imagerotator folder that came with the plugin. 2) We actually recommend to upload your 360 product spins outside of webrotate plugin folder so they are not...
  2. WebSupport

    Fullscreen button is not shown on iPhone

    Hi there and thanks for all the details! :) iPhone's iOS still doesn't have native full-screen support... If you were not using iFrames, the viewer would still show the full-screen button on iOS and it would open your 360 product view in the "full browser window" mode (i.e would take the...
  3. WebSupport

    Can't make it work with WIX

    Hi there! Sorry, it should be https to work in wix. Please change it to: https://cdn.webrotate360.com/examples/3.6/sampleshoe-iframe/sampleshoe-iframe.html
  4. WebSupport

    Announcement

    WebRotate 360 Product Viewer Integration v1.5.0 for for Joomla 2.5 and 3.x: What's new: [+] Added latest v3.6.4 viewer core (released version). [+] Added new rotation mode allowing spin & pan at the same time while zoomed in. [+] Other important improvements and fixes released since the v3.6.2...
  5. WebSupport

    Not compatible with wordpress 5.4?

    Hi Andika, we just updated our v3.2.0 plugin to include a fix for the WooCommerce gallery in the latest WP 5.4 & WooCommerce 4.0.1 combo, which could be what you need. https://www.webrotate360.com/products/cms-and-e-commerce-plugins/plugin-for-wordpress-and-woocommerce.aspx?section=Download
  6. WebSupport

    Announcements

    WebRotate 360 Product Viewer Integration v3.2.0 for WordPress Released: What's new: [!] Fixed major WooCommerce issue that breaks gallery integration after recent WP 5.4 / WooCommerce 4.0.1 update. [+] Added compatibility with many themes where having viewer scripts loaded in the footer is...
  7. WebSupport

    iFrame Responsive Settings

    Hi! Are you publishing using "Mobile full-page" template which would be most appropriate for iFrame integration as it scales automatically to fit into an iframe container?
  8. WebSupport

    Duplicating hotspots

    For example, if your CSS has some style that unintentionally overrides the size of the hotspot indicator div element, something like this would happen.. As our hotspot indicator class doesn't have background-repeat: no-repeat specified, it would lead to similar effects like in your screenshot...
  9. WebSupport

    Embedding in hubspot

    Interesting! Thanks so much for the update :) PS: to avoid CORS errors for the 360 assets, you may also consider our optimized hosting that is configured to allow cross domain asset loading: https://www.webrotate360.com/services/pixriot.aspx
  10. WebSupport

    Embedding in hubspot

    Great! I think you are almost there. It currently can't find this image: If I try to open it directly in my browser, it comes back with 404.
  11. WebSupport

    Embedding in hubspot

    Any chance you could test without some get_asset_url which is may be causing it? And also please remove jQuery 1.7.1 as you load another version (a good newer one) down below.
  12. WebSupport

    Duplicating hotspots

    Hi, this has been reported a couple of times with some rare html layouts and we have released a fix for it in v3.6.4. See version history: "Fixed an issue with invalid SVG hotspot indicator position in rare HTML layouts." Can you possibly share a link to your page with the issue so we can...
  13. WebSupport

    Can I add to my Homepage?

    Hi Rizzo, it should work on the home page as well I think. Can you show me how you configure it for the home page?
  14. WebSupport

    Not compatible with wordpress 5.4?

    Hi, did our plugin work for you before in the earlier versions of wordpress, e.g 5.3 which we just recently tested?
  15. WebSupport

    iFrame Hotspot linking to another XML

    If you need to "reload" a 360 product spin in-place upon clicking a hotspot, and you don't want to use our APIs to accomplish the same (or something more involved), then yes :)
  16. WebSupport

    iFrame Hotspot linking to another XML

    Hi Daniel, Our usual solution for this is a hotspot action where the Hyperlink points to an xml file of a different 360 view. I.e instead of opening a new page and loading everything again. Will this work?
  17. WebSupport

    Viewer in Angular

    Great. I think the best documentation is the JavaScript API template that you can select on publish in SpotEditor which will show all available APIs in action. You can find it in our integration sample in the following link as well. I hope it helps...
  18. WebSupport

    Viewer in Angular

    Hi there! The viewer requires jQuery but this generally should still work with Angular. There were a few apps we saw that used webrotate 360 product views with angular.
  19. WebSupport

    Recommended workflow for 3d renderings?

    Here's our recent blog post that links to a 3d max video tutorial, which covers rendering both simple single-row 360 product images as well as two-row 3d product spins as per the demo in the post...
  20. WebSupport

    Full 3D tutorial

    Here's our recent blog post that links to the 3d max video tutorial I mentioned, which covers rendering both simple single-row 360 product images as well as two-row 3d product spins as per the demo in the post...
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