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Hi Dan, please check out this post on our blog for a workaround. This is a local security feature of Chrome when loading 360 views from your local hard-drive. Once the 360 product images are served from the Internet or via your local web server, it works as-is without issues in all browsers...

Hi there and thanks! Looks like there was a change to this file (left margin 20%) and you left an extra bracket accidentally which causes FF to ignore the container class below it - please see attached. I think if this is fixed, it should be back to normal in FF too...

support at webrotate360 dot com Just put it in one word with @ and . in place of at and dot as we don't want auto-spamming...

Hi there! Can you please send us your WP link with the integrated popup to support at webrotate360 dot com so we could investigate?

Hi there! We had a follow up from the poster above via email stating the following: "I had a problem integrating the viewer plugin with Wordpress. My original error was "Uncaught typeError: Object [object Object] has no method 'prettyPhoto'. " This was found out to be an error due to multiple...

Hi David, for 1.5.4 please go to this post on our blog: http://www.webrotate360.com/Blog/post/3 ... eased.aspx and grab AdminWebRotate360.php in the download link on the bottom of the post and copy to your setup accordingly. I hope his helps.

Sorry for the late reply. It's not yet possible out-of-the-box.

Hi, it appears to be a simple cache refresh issue and is due to the resent changes in 1.5.6 related to the class index. So after you install our module in 1.5.6, delete the following file (you may want to save a copy just in case but it looks like the files is designed to be auto-created...

Hi! Thanks for getting PRO. Please post here or email us a link to your page with the viewer (support at webrotate360 dot com) and we will investigate. This hasn't been reported before and I suspect that there's a naming conflict with one of your existing html / css or javascript elemnts on the...

Hi Rysiu, please give us until the end of the week and we will investigate.

Hi there! We can check quickly if you could send us a link to your page via support at webrotate360 dot com. Otherwise this is the first time this is being reported.

Please refresh your browser cache as looks good to me with the rollover showing in the top left corner.

The positioning via the new xml attributes relies on script only, so as long as you copy imagerotator files from that 3.5 download to your current published imagerotator folder and then update hotspot xml per the notes in the link above all should be fine. You can as well updated your current...

I see. The lines in red in the post here which make what you describe possible should work fine with the latest 3.5 update in the second link. Did you try it before? viewtopic.php?f=4&t=226&p=246&hilit=offset#p246 http://www.webrotate360.com/Blog/post/W ... pdate.aspx

Hi there! I'm not sure I understand completely. You would usually want to use the SpotEditor app (included with the free download) to position hot-spots which should correctly populate the xml. Configuring through CSS reliably will probably not work partly for the reason you mentioned as we have...

Here there! ;) Images are loaded by the 360 viewer asynchronously on the background (ie we don't wait for one image to be loaded before the next image download starts) so it's all up to a browser and open connections used up by other resources being loaded that we can't control. Sprites are...

Hi, you can move all your scripts back to the bottom where they were before - as long as imagerotator.js is included after the jQuery include, all should be fine. In your current setup, 360 viewer is trying to load the following xml configuration and can't find it in this location...

Hi Josh, full-screen is currently available with the paid versions of the 360 product viewer. If you have purchased the license before, please send us an email to support at webrotate360 dot com and include your email address that was used to purchase the license and the date of purchase, and we...

Hi there! Please check your email for details on how to make full-screen work.

Hi! Please download the latest update from the link below (as you are using the latest jQuery version on your page that we only support in the latest 3.5 update that you will find in this link). You just need to replace your imagerotator folder with the one included in the download...