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  1. WebSupport

    problem with explorer!

    Hi Martin, no problem at all! Your demo looks great - I really like it. Great to see the use of custom hot-spot indicator images (those yellow info dots) in your 360 views. I would only consider using two sets of images (small one cropped to your 360 viewer size plus the high-res) to have...
  2. WebSupport

    need help with the integration into wordpress

    Hi there! Looks like you have given the following name to your 360 view shortcode in WordPress -> Thunderhead 360 Note that there's a white space between Thunderhead and 360. Just remove this white space and I think it should work then. Please confirm.
  3. WebSupport

    problem with explorer!

    Looks like you have page zoom setting slightly above 100% in IE settings as all other elements such as the toolbar controls and html text are also larger. Try resting page zoom in IE->View->Zoom to 100% and please confirm.
  4. WebSupport

    problem with explorer!

    Martin, I hope it's ok to post this image here (I removed all links) so folks who come here later can understand what we're talking about and we don't support attachments in the PMs either :) If not, just let me know.. and I will remove it. Please see my comments on the image. Are you seeing...
  5. WebSupport

    problem with explorer!

    Hi Martin, what type of hot-spot are you using that shows the different sharpness (ie, image, html or plain text)? If you test my link above, it should show the same sharpness for all three types of hot-spots that you see in that sample in IE, Chrome, FF, Opera, etc. That's what I see here. If...
  6. WebSupport

    3D or two axis rotations

    Hi there, Nicolai - this is not ready yet, sorry. I expect 1 to 2 months before we can show this feature.
  7. WebSupport

    problem with explorer!

    The slight difference in image sharpness is due to various image resizing algorithms that different browsers use. To avoid this, just use two sets of images in your 360 views - small set which is cropped to your 360 viewer box and which is loaded on page load, and also the high-resolution one...
  8. WebSupport

    problem with explorer!

    Hi Martin, what do you see exactly? Send us a link! :) If I try this sample below it looks almost identical everywhere - the only difference is that we don't fade in / fade out the hot-spots in IE as IE didn't support fading for a while so it couldn't be done. Our latest 360 viewer v3.5 will...
  9. WebSupport

    2 problems...

    Cool! :) Yep, you can just set webrotate_root and leave the xml path as-is.
  10. WebSupport

    2 problems...

    Hi Steve - great that you are pushing this forward. We see other sites using combined js in Magento without issues so may be the first step is to play with the Include jQuery setting in the 360 viewer settings in Magento admin and we can look into it further if this doesn't help. Regarding the...
  11. WebSupport

    watermark showing on top of other things

    Yes, we altered the following file in the default theme: catalog/view/javascript/jquery/colorbox/colorbox.css Please find a line in this file that looks like this (somewhere at the top, line 5 in our case): #colorbox, #cboxOverlay, #cboxWrapper{position:absolute; top:0; left:0; z-index:15500...
  12. WebSupport

    watermark showing on top of other things

    Hi Thomas, we can help with this. It depends on your OpenCart theme, but if you send us a link to your store, we can check and tell you exactly what CSS change to make to fix this. Please just send it to support at webrotate360 dot com. And if it's a default theme, just let us know here, so we...
  13. WebSupport

    AutoRotate!

    Hi Martin, this is just a function of the number of 360 images you would use in your 360 spins and the Rotate Period setting in SpotEditor under Control tab (which is a number of seconds it takes to have a full 360 loop during playback). So by increasing the number of 360 images (I know this one...
  14. WebSupport

    WebRotate 360 does not work in Internet Explorer 8 (OpenCart

    I see. Then this is the IE8 issue we fixed in May specifically in our OpenCart integration. Here's our reply that I copied from the OpenCart comments section on our 360 viewer extension page dated May 15th 2013. I checked the file on your server and looks like you don't have this fix...
  15. WebSupport

    WebRotate 360 does not work in Internet Explorer 8 (OpenCart

    Hi, I think your issue is not IE8, but rather a missing hot-spot image that the viewer is trying to find in the following location and which is missing in this path: http://test.vladimirovka.com.ua/360asse ... otspot.png
  16. WebSupport

    plugin conflict with jquery?

    Just a quick update - this fix have been added to our plugin download on WordPress.org, so no need to do any manual mangling with the files to resolve the issue.
  17. WebSupport

    Announcements

    vQmod support has been added to the installation package available on our OpenCart extension page. Included instructions (readme.txt) have been also updated to reflect the vQmod integration option.
  18. WebSupport

    not activating

    Hi John, there's no special configuration section after installing the plugin. All is done via the short-codes as per the Installation tab on the wordpress site (http://wordpress.org/plugins/webrotate- ... tallation/). You can send us your sample page or a temp wp login to support at webrotate...
  19. WebSupport

    3D or two axis rotations

    Hi Chad - thanks for your post! We've been working on adding this feature and it's in progress right now. It's coming soon.
  20. WebSupport

    Second 3D viewer doesn't load

    Hi Randy, but we don't need any of this :) 1. The 360 viewer plugin is already fully hosted including all js files, etc on your godaddy hosting so no questions there (we don't host anything when it comes to the viewer or your 360 images). 2. What we wanted to do is take everything from your WP...
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