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Looks like godaddy doesn't have cPanel for some of the hosting plans: http://support.godaddy.com/groups/domai ... ss-cpanel/ Also, if you haven't done mysql backup before, it might be worth asking godaddy support to assist and just ask them to send you an export of your WP mysql database. If...

Sounds good, Randy. You would need to do the following: 1. Copy the contents of your public_html folder from your ftp (you can zip it up right on the ftp via your hosting cpanel's file browser tool) and put everything into a zip archive. 2. Export your WP mysql database via phpMyAdmin which is...

Interesting. The screenshot in the thread above shows a very simple picture though - it's a network activity captured by the Chrome browser at the moment when the viewer was stuck at 97% and it showed that one of the requested images was not being returned by your web server. The 360 viewer...

Hi Chad, I believe it has been fixed some time ago in the core 360 viewer. Please download 3.5 beta from the link in the post below, and copy imagerotator.js from imagerotator/html/js to your wp-content/plugins/webrotate-360-product-viewer/imagerotator/html/js...

So here's another possibility. Your hosting guys can limit the number of concurrent image requests by the same client (ie browser), which would also explain it especially since it's always at the end of the 360 image loading (94-97%) and it doesn't happen after most of the images are cached on...

Just a quick update - the Opera flashing issue is resolved in this new 360 viewer beta: http://www.webrotate360.com/Blog/post/W ... pdate.aspx

Hmm.. tried a bunch of times after your last post and can't repro it in neither of the browsers with or without the cache. Will think some more.. UPDATE: was able to hit it again in Chrome. Just once.. and then again everything loads fine regardless of cache. May I ask you to remove password...

Hi Randy - that's actually good news as the popup shortcode started working correctly after you fixed the html footer corruption. Now what I see is that occasionally a simple image request to your web server gets stuck while loading one of the 360 images (it can always be the same one as on...

I see. The issue is that every page on website has a corrupt html structure right now which most likely is causing the 360 viewer issues. From what it looks like it's caused by your WP theme that has something in it to allow you to have widgets in the footer area and which doesn't work correctly...

Ok, so looked into it a bit more. Looks like there's another issue on this page - if you look at the footer of your test page you will see the following which is not related to our plugin I believe but if you look at the resulting source code, all html script below a certain line is missing...

Hi Chad, the issue is due to the HTTP headers that your test server is sending to the browser - it instructs the browser to not cache jpg, etc images. Chrome treats this literally and requests the same images from your server over and over again as you rotate the product which is the delay you...

From the first look it seems that your WP installation runs an old version of jQuery (a javascript library) that we rely on. Your's is v1.4 and our recent versions of the 360 viewer are tested with 1.7.x - 1.8.x. That would explain some anomalies you are seeing. We can configure our plugin on...

Hi Randy - just checked the link you sent via email and both embed and popup work for me now. Are you seeing the same?

Hmm, if you would install the latest from WP here, the 360 viewer plugin folder would have been named webrotate-360-product-viewer and would work I think. It sounds as if you got some old version of the plugin - is this possible? I suggest to just reinstall the latest from WP and see if it works...

Hi Randy, have you purchased the PRO license before by any chance? As this is a PRO-only feature - please see under Upgrade to PRO: http://wordpress.org/plugins/webrotate- ... ct-viewer/ You can still use multiple popup shortcodes in the free version.

Thanks for purchasing PRO, Steve. There are two options: 1. Assuming you have all of your 360 product spins sharing the same settings (number of 360 images, hot-spots, etc), you can add path to your master xml config under plugin's General Settings (Master Config URL). This config file needs...

Hi! The xml configuration in your test (canadianhunter.xml) has absolute 360 image path that points to another server btmtest.. There's a couple of issues with this: 1. 360 image path (and hot-spot path if any) in xml is always relative to the location of the xml file. That's how our software...

The package has the latest files though - cache could be the issue but you said you have cleared it.. Can you try to delete all cache files manually under var and also restart your web server? And if it doesn't help may be try to get it installed from inside the Admin instead? Let us know if...

Hi Steve, looks like we wouldn't be able to post the new integration onto Magento Connect for 1.0 but you can download a Connect 1 compatible standalone package (same as what's available via Connect 2) using this link: http://www.webrotate360.com/360_integra ... -3.5.3.tgz Please let us know...

Hi Irina, this is a default behavior of the free 360 viewer. It can't be changed in the current release unfortunately.