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  1. WebSupport

    How to setting up and using

    Hi there, once the extension is installed (using the notes in my previous post), you can go to your Admin -> System -> Configuration -> WebRotate 360 Viewer Settings and change Use JavaScript Only to yes to disable Flash. This will make it work on Applied devices.
  2. WebSupport

    Issue with trying to 'Add new'

    Hi there, please try this.. find the following file under Admin / tabs: AdminWebRotate360.php and then replace it with this one (remove _xxx from the filename before replacing): http://www.webrotate360.com/360_integra ... 60.php_xxx Please let us know if this helps!
  3. WebSupport

    onionskin view+crop+levels :)

    Hi there! wow thanks for your feedback - this is exactly where we want to take the software.. The reason this didn't happen yet is because we wanted to make it all look / work well on Apple Mac OSx as well, and our original technology was preventing us from adding these features quickly. There...
  4. WebSupport

    How to setting up and using

    Hi Krite, you would need to start by following a few quick steps that we have on our Magento Connect page on the Overview tab: http://www.magentocommerce.com/magento- ... llery.html Just note that the correct installation link is the last one under the Release Notes tab (and not the main blue...
  5. WebSupport

    Missing Files?

    Hi there, 1) Regarding full path URL not working it's due to www at the front for the xml config file in your module settings and then you're accessing the page without www. This is browser security kicking in for ajax xml loading as it treats it as a cross domain call. It would not be an issue...
  6. WebSupport

    Missing Files?

    Hi Rohan - thanks for your feedback! :) 1) We did consider vQmod in fact but the feeling was that requiring OpenCart users to download and install vQmod upfront was asking too much, comparing to adding a couple of lines to a single core file. Do you know if maybe most folks with OpenCart out...
  7. WebSupport

    Announcements

    WebRotate 360 Product Viewer Integration v2 for WordPress Released: Read more WordPress Demo ****************************** Direct download: https://www.webrotate360.com/products/cms-and-e-commerce-plugins/plugin-for-wordpress-and-woocommerce.aspx?section=Download
  8. WebSupport

    Responsive images

    Hi, we have just released our new WordPress plugin for WebRotate 360 Product Viewer. It supports responsive themes - please check it out in this demo: http://www.360-product-views.com/wordpress/
  9. WebSupport

    Responsive images

    Hi there! We have reworked our WP plugin recently and also added the capability into our 360 product viewer to adjust its size based on its current parent container, so if the theme is responsive and the parent container has a relative width, the viewer will scale accordingly. This viewer update...
  10. WebSupport

    Problems with prestashop 1.5.3.1 integration

    Hi Yair, thanks for posting your solution and the pretty sample on our forum. The first two changes that you did is something we have discovered also after Prestashop 1.5.2 got released (these updates will be integrated in the upcoming 3.5 integration) although some folks on 1.5.3 installed our...
  11. WebSupport

    Relative links and run run javascript

    Hi Sanjay, I see. These features in hot-spots will be available in the final 3.5. If you would buy the license before the release, we can supply you with a working version that has these incorporated.
  12. WebSupport

    Relative links and run run javascript

    Hi Sanjay, most of URLs in our design can be relative (e.g config xml). Which URLs are you referring to? Can you please give an example? Same with javascript, I'm not sure which javascript code your are referring to, re: showdetails(). Please give us more details and we would be happy to...
  13. WebSupport

    SpotEditor and OSX 10.8

    Andre, the issue we have been working on turned out to be a problem with our MAC developer environment rather than the app itself. We have done a few more tests on clean OSx 10.8 with latest updates, and SpotEditor seems to be working fine as-is (the same copy as in our free 360 viewer...
  14. WebSupport

    Detailed instructions please for setting up a product?

    Hi Liz, here's a quick info that I hope can help. I will also reply to your email and let's see if you still have any questions via email . 1. First you need to create a 360 product view using our software that is available in this download link below. The software is called SpotEditor and you...
  15. WebSupport

    SpotEditor and OSX 10.8

    Hi Andre, thanks for bringing this issue to us. It's actually being worked on and we expect to have a fixed build sometime later this week. Please stay tuned. We will post an update under this forum topic once the fix is available.
  16. WebSupport

    Branding

    Hi Sanjay and apologies for our late reply. Removing this from the right click menu would require en enterprise license. You can email us for more details about the enterprise license at support at webrotate360 dot com.
  17. WebSupport

    Lightbox and 360View don't show up

    Hi Jan, we would be happy to help but would need a temp access to your live ftp / magento admin. You can send it to support at webrotate360 dot com.
  18. WebSupport

    Integration with OpenCart?

    Hi there, we're in the final stage of getting our 360 viewer integration for OpenCart completed. If you would like, you can send us an email to support at webrotate360 dot com to confirm that you would like to receive our first beta of WebRotate 360 Product Viewer for OpenCart.
  19. WebSupport

    Rotate viewer?

    Apologies for the late reply. We're just getting back to business as usual.. Since we show the viewer inside the browser and ipad's safari would turn automatically with the viewer keeping the original drag direction as intended, I guess the only thing you would need to be able to adjust is the...
  20. WebSupport

    Magento plugin settings

    Hi there and sorry for the late reply. 1.7.x is supported but it's hard to say what happened without looking at your Admin settings and also the files / modules installed on your server. We can try to help if you can send us a temp admin and ftp login to support at webrotate360 dot com
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