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Hi there! .. sorry to hear about this. This has been a known issue with Magento for years, specifically that it would show 404 immediately after a module installation. This almost always is resolved by clearing Magento cache and login off and back and / or restarting webserver. One other thing...

Our Prestashop add-on (PRO version) is now approved by Prestashop and is available on the Prestashop Marketplace here: 360 Product Viewer PRO with Zoom and Hot-spots for Prestashop PS: you can still download the free plugin using the links in the first post above or follow our thread on...

Hi Wojtek, we have a similar capability coming out in the next release that will be hopefully available in 2-3 weeks. Please stay tuned. If you can't wait, you can probably put your own zoom button and just launch a lightbox with the same viewer config and size it as you need. Similar to this...

Hi there, The viewer is probably working fine but its size is too small - most likely since you are using 1.5.2, #image-block in your theme doesn't have fixed width and height styles (previously it had fixed size by default in 1.4.x). We use its dimensions to stretch the 360 viewer if you...

Hmm.. can't see quickly where you add the viewer in the lightbox code, but maybe I'm just missing it. Please send us a live link to your lighbox sample with the viewer integrated where it's not working and we will review.

Hi Pravesh, I guess your z-index could be still lower than what we use to keep our DOM elements on top against each other. You can probably try a higher number. Or just shoot us you live link to support @ webrotate360 com or paste it here and we will come back to you shortly.

Sure, tizzlebdizzle! Let us know if anything..

Hi Paul, this setting is a very recent addition that was only added in v3 of our viewer. It's not compatible with Flash module unfortunately. The plan was / is to completely stop supporting Flash with the coming release v3.1 sometime later in October. v3.1 will have the full-screen feature which...

Hi Joel, it's fixed now! Please check it out when you have a moment.. We will update our beta WP plugin with this fix as it seems to be specific to a certain version of PHP that we didn't test with.

Hi Joel, I guess we would need access to your ftp (our module folder at least) to try few ideas and investigate it further. WordPress module is still a beta component and was not tested on various environments..

Thanks - we just replied to you via email.

Hi Rich - thanks for the info. We don't see anything like this with just a viewer alone using the latest viewer build. Just tested using our demo site with FF 15.0.1 and IE 9.0.8 and looks completely normal after some idle (Windows 7). May be a couple of MB back and forth which is normal but...

Hi Jmg! Thanks for pushing it forward. Hard to say right away without seeing the page. The first thing to check is if the xml file is there on your server and that the path to the xml in the wp admin is pointing to it correctly. If this doesn't help, please send us a link to that page. You can...

Yep - there's a simple update to fix this in Chrome: http://www.webrotate360.com/Blog/post/L ... puter.aspx

Hi DeepBlue - sorry about the issues. The steps you have done usually help when a module doesn't show up after being installed in Magento. We have a bunch of people who got it installed on 1.7 also so I guess this is something to do with the environment / hosting. One other thing that we've...

Hi Kirk, so finally some good news.. 8-) Quick guide: http://www.webrotate360.com/360_integra ... ration.pdf Add-on: http://www.webrotate360.com/360_integra ... ration.zip PS: really looking forward to any feedback..

Hi tizzlebdizzle! We have this feature implemented in our new stable beta (v3.1) that is not yet publicly available, but we will send it to you directly via PM ;) Please also find copy/paste instructions on how to enable it that we also sent to few other PRO customers who requested it before...

Great - thanks for the update, Paul.

Hi Kirk, we had to update it to work with 1.5 as it was just released and didn't work as-is with our extension. Please give us till Friday to finalize some documentation and finally release it - we will post a download link here first with instructions.

Hi Paul, to have hot-spots without using Flash in our Magento extension, please fist upgrade the viewer using the steps in this post: http://www.360-product-views.com/forum/viewtopic.php?f=7&t=17 Then find your media.phtml file located in your current frontend design folder (e.g...