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Thanks for the screenshots. It looks like there's a conflict with the carouFredSel scrolling component that changes jQuery namespace name (which we use in our component). Are you using carouFredSel? As one option could be to try to uninstall it. If not, you can send us temp ftp login details...

Here's our latest beta 3.5 preview that also shows the inertia / drag & release. http://www.webrotate360.com/Blog/post/p ... fixes.aspx

Yep, the Blue Install Now button right under Version Number 2.5.3.

Hi and sorry it was not clear. Can you please confirm if you installed our Magento extension using the main installation link on Magento connect (that big blue button on the right next to FREE in the link below)? If that was the case, you would need to uninstall it first and then re-install...

Hi CJ and sorry to hear about the issue. It's the first time we hear about something like this. Do both of your test hosting providers use LiteSpeed web server? We only tested it on Apache so I wonder if this is in any way related. We would be happy to investigate it further if you would be...

Hi Andreas, what you described is available in our stable beta 3.5 viewer release, which we can send to you upon your request via email at support at webrotate360 dot com. Please just send us an email confirming that you would like to receive the beta and we would be happy to send it to you.

Hi there, it sounds like you are using our old extension (where we had the demo setting in the Admin). Unfortunately Magento broke our links on Magento Connect so the main installation link still points to our old extension (will be fixed soon!) Please review this thread and if you didn't use...

Hi there. This sample you referenced is included with our free 360 viewer download under Samples. The main idea is to call _imageRotator.reload with a path to another XML configuration file. So you would add your image thumbnails or links for other products on the same page then call...

Did you try our css files that come with the viewer under imagerotator/html/css? I would first try to play with z-index for these two: .wr360_player and .wr360_player .container If this doesn't work, please send us a link with a sample so we could see if something else can be done for your...

So I see that you just added Cache-Control and Expires on this server and it didn't help. Interesting. Maybe you are right - there's something about this particular animation config/images that causes it as we don't see this flickering with other samples on latest FF or Opera. Please send us a...

Thanks for the details - and hopefully you will be soon one of our PRO clients! :-) Regarding the flashing, looks like your web server is not configured to request browser caching for images in HTTP headers. In other words, browsers are not required to keep images cached and can follow their...

SpotEditor just creates an xml file that is loaded in the same way across all browsers, the main difference being JavaScript mode enabled / disabled. RE: IE7 - you mentioned Flash mode (JavaScript disabled) loading slow in IE7 in your first post. Some thoughts here: (1) they are using our old...

Hi Peter, interesting. A couple of quick questions: - What FF version are you using for testing? - Do you see this behavior when testing locally on your machine or remotely also? - Are you using hot-spots? - If possible, please send us a live link to that sample to support at webrotate360 com...

You can try to play with the drag speed in xml file - please change it to something like 0.13 (ie dragSpeed="0.13" - use dot instead of comma) or similar to make the mouse drag faster and it will look smoother. Also please make sure "powered by WebRotate 360" can be seen in full in the right...

Please remove /www/ from the path - it will need to look like this. I hope this works. http://www.dipyourcar.nl/wp-content/360 ... oject1.xml

Hi Rams, when I checked it the last time when it was still integrated your xml link was not correct. It had FTP path not the usual HTTP that would look like this http://www.dipyourcar.nl/Your360Product ... mlFile.xml If you re-enable the viewer on this page by inserting the old xml link you...

Hi Evan, but was the issue resolved with the update we posted for you - did you guys try it ? :) Also, if the issue you reported got resolved, what are the other concerns re: crashing so we could try to address it? I'm not 100% sure about your uploading requirements, but it should be easy to...

Hi Evan, sorry about this.. some Apache servers had this issue parsing our php code. We already have a fix which was tested with another WordPress installation that had the same issue before (http://bubblechairfactory.co.uk/view-in-360-degrees/). Please download the updated module using this...

Hi Drago, can you please double check that the new attribute you created is named exactly like this: webrotate_path ? So far it seems as if our extension doesn't think that the product in this link is configured for 360, which is based on the attribute presence and value. Let us know how it...

Also please note that you have to use the 2.5.3 module under Releases tab in Magento Connect. The older versions are outdated and were never tested on 1.6, 1.7.