Search results

Hi Mike, that's an issue indeed. We're hoping to implement a helper tool in our software in the next version. For now, the best probably would be to outsource this to one of the many image processing companies out there and mostly in East Asia. Search for "clipping path India" for example. These...

I see. Please share the link to the 360 view that got uploaded but doesn't show the popups, if that's the issue.

For custom hotspot indicators, please follow steps in the last post in this thread: https://forum.webrotate360.com/threads/custom-hotspot-indicators-not-showing-in-pixriot.5189/post-7633

Oh I see. thanks for sharing the screenshot. The issue is the brackets and comma characters in the hotspot file names that pixriot can't accept. Please rename the hotspot images and re-add in SpotEditor. You may need to publish to a different folder (can change it on the Publish form) or...

Are there any errors when you try to drag it to pixriot? PS: please share the contents of the published/360_assets folder that doesn't work for you as a zip.

Hi! Are you using custom hotspot indicators (usually colored circles) as otherwise it's the same process as you described above?

It looks like your theme uses a custom gallery module, something like "owp". Our WooCommerce extension comes with its own gallery that is designed to replace Woo's standard one, so there's likely a conflict. Please see if you can get back to the default WooCommerce gallery.

Please see my screenshot :) it's a page of an individual product. There's the WebRotate 360 tab there (it's expanded with Config File URL field and Root Path). Please see in your setup to confirm.

Hi! There're no separate WooCommerce admin settings. You should still be able to see the WebRotate tab under each product (more details):

Thanks for the update! Does this happen when you access the 360 product view online? If so, can you please share the link? You may email it to support at webrotate360 dot com.

Hi, thanks for the detailed explanation. I'm not sure I fully understand the issue. Are you trying to upload it online? If so, please see available options in the user guide under Web Integration section: https://webrotate360.s3.amazonaws.com/sites/webrotate360/downloads/Resources/Readme.pdf

Please record a quick screen video so we can see if there's a discrepancy in what we do to test.

The last image does show the issue as expected, as the camera was in portrait mode when the 360 product photography was produced. Selecting 180-degrees on the New Project form under "Rotate images" as per the screenshot does correctly auto-rotate the images on import.

Can you put it in a zip archive instead please and share the archive, as when you share it as-is via forum, it (forum software) auto-rotates it automatically and it simply works when we download it and import into the webrotate software. Putting it in a zip would ensure the image remains...

Thanks, may I ask you to put it into a zip archive instead as it looks like it has been already rotated by forum software?

Hi, please share one of the images.

Hi Phil, please use this link: https://calendly.com/webrotate360 :)

Hello, Richard. This one should be simple. Please remove everything from the Graphics Path field in the webrotate plugin settings. I think you entered something there but the field is specifically to allow customizing where hotspots icons are and you are not customizing it I think.

We can try sometime next week. What timezone are you on?

Hello, phil. Not possible, currently. It could be done programmatically via API, e.g having an image placeholder that would startup the 360 viewer (via API) on click or tap or have the viewer loaded on the background behind the image, and simply hide the image on click. Haven't seen anything...