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    iframe doesn't fit in the squarespace embed block

    Hello! yes, so it's just a matter of styling an iFrame according to your page design. Here's an example with a relative width: <iframe src="your-url" style="width:100%; border:none;" height="500" allowfullscreen></iframe> You can also make it scale height according to your iFrame proportions...
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    Image missing when rendered twice

    Please share your code so we could review and comment.
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    Image missing when rendered twice

    You would need to call api.delete on the first instance of the viewer before initializing a new instance of the viewer on the same HTML element.
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    Announcements

    WebRotate 360 Product Viewer 5.0.1 Release [+] WEBP image format for up to 40% reduction of image file size. [+] Auto Path for perfectly smooth hotspot trajectories. [+] Polygonal hotspots. [+] Advanced plugin for Blender with SpotEditor integration. [+] Google Analytics v4 integration. [+] Zip...
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    Deleted webrotate

    Sent a PM.
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    Margin content position

    Great, you can request a custom domain setup as per attached screenshot if you would like, or we can simply setup a sub-domain, e.g donmono.pixriot.com. Please note that you will need to update PixRiot URLs you are using in the iFrames to see the customization (the old ones will still work as...
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    Name on menu

    Can't find that example unfortunately. Are you using PixRiot iframes as in that case it would be more involved? Otherwise, it's mainly customizing viewer skin CSS to make the toolbar buttons wider and taller, and then adding ::after or ::before with your label text, for example: .wr360_player...
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    Margin content position

    One solution could be to listen for orientation change events like this and reload viewer at the same frame (it will be pretty much instant): window.addEventListener('orientationchange', function() { __viewerApi.reload('your-view.xml', null, null, __viewerApi.images.getCurrentImageIndex())...
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    Name on menu

    Hi, it's not possible out-of-the-box unfortunately but we have seen folks do it via HTML / CSS customization of the viewer toolbar which is relatively straightforward.
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    Margin content position

    We would need a link to the page with the issue to assist.
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    Software update rotate

    Hi, are you on Windows by any chance as we can send you a v5 build for Windows probably even this week?
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    Change Color Hotspot

    Color change can't be done inside the software unfortunately. The hotspot indicator image can be SVG, PNG, JPG or GIF.
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    Change Color Hotspot

    It's a CSS customization a web developer integrating your 360s would generally be able to make. For example: .hotspot_indicator:hover { background-image: url(your-colored-hover-image.svg); } Where are you integrating it so we could provide more actionable details?
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    Draft view only

    It looks like you have some non-transparent background selected for that hotspot. Please check:
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    Draft view only

    Hi Beiga, it appears you are inserting the entire content of the template_configurator.html file including the <html> tag, etc. This is likely causing the issue. Have you customized template_configurator.html? If so, please share the file so we can advise what to copy into your elementor block...
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    Antivirus

    I believe we have been now removed from the blacklist:
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    Antivirus

    Thanks for reporting this. We have recently moved our websites to a new server via new hosting company and it appears the IP address we were assigned on the new hosting has been already in ESET antivirus's database, probably due to some compromised website that was assigned the same IP before...
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    Margin content position

    You can uncheck "Auto-adjust..." on the first tab of the Hotspot form to make the viewer not align the popup to be fully visible, which is what I think you show in the screenshots.
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    Margin content position

    Hi, yes... it may sound conter-intuitive, but you would need to enter the value of the margin for your setup in the opposite margin field of the popup layout greed as per your screenshots. I.e keep it checked on the right, but enter 50 in the field on the left.
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    Hotspot won't work

    Please share an example of such mp4 and we will review and comment. You can email it to support at webrotate360 dot com.
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