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@soriano please try this updated zip: https://ftp.webrotate360.com/tmp/webrotate-360-product-viewer-v-3-8-0-for-wp.zip

Hi guys, thanks for the info. It's a regression / bug in the latest WordPress that is discussed here. https://core.trac.wordpress.org/ticket/60398 We will repack our plugin later today using a different zip packer which should fix it and will upload and confirm!

WebRotate 360 Product Viewer Integration v2.1.0 for for Joomla 4 and 5: What's new: [+] Added support for Joomla 5.x. [+] Upgraded to the latest v5 webrotate 360 product viewer core. [+] Added missing popup shortcode option for "As Published" viewer skins. [!] Fixed update server that caused...

WebRotate 360 Product Viewer Integration v3.8.0 for WordPress Released: What's new: [+] Upgraded core 360 Product Viewer to v5.0.1. [+] Added new option for vertical thumbnail gallery in the WooCommerce gallery integration. [+] Added new option to allow disabling WooCommerce gallery...

Hi Larry, the hotspot duplication was originally designed just to make a copy of existing styles and not the actual path of the existing hotspot as it's generally I think is unexpected that a duplicate path is also needed... but I see how it would be useful for you. PS: you could potentially...

Hi Lennart, it just says that images like this one (you can test by clicking it) are not present at the specified location: https://web.eppendorf.com/360/cellxpert-new/360_assets/CellXpert/images/03.jpg Please double check that the published images were uploaded correctly.

We hope to get to it at some point in 2024. Fingers crossed :)

Hi, yes this is expected. Please find more details in this article: https://www.webrotate360.com/blog/2019/loading-webrotate-360-product-views-locally-from-your-hard-drive.aspx

Hi, this was fixed a while back, I believe. The script (v3.6.2) in your screenshot is from 2018. The latest, including updated examples, can be found here: https://webrotate360.s3.amazonaws.com/sites/webrotate360/downloads/Resources/IntegrationTemplates.zip

Please share a screenshot of FileZilla location where you uploaded the license.lic. You can email it to support at webrotate360.com.

Is this for WordPress, Almere?

Hi Mike, that's an issue indeed. We're hoping to implement a helper tool in our software in the next version. For now, the best probably would be to outsource this to one of the many image processing companies out there and mostly in East Asia. Search for "clipping path India" for example. These...

I see. Please share the link to the 360 view that got uploaded but doesn't show the popups, if that's the issue.

For custom hotspot indicators, please follow steps in the last post in this thread: https://forum.webrotate360.com/threads/custom-hotspot-indicators-not-showing-in-pixriot.5189/post-7633

Oh I see. thanks for sharing the screenshot. The issue is the brackets and comma characters in the hotspot file names that pixriot can't accept. Please rename the hotspot images and re-add in SpotEditor. You may need to publish to a different folder (can change it on the Publish form) or...

Are there any errors when you try to drag it to pixriot? PS: please share the contents of the published/360_assets folder that doesn't work for you as a zip.

Hi! Are you using custom hotspot indicators (usually colored circles) as otherwise it's the same process as you described above?

It looks like your theme uses a custom gallery module, something like "owp". Our WooCommerce extension comes with its own gallery that is designed to replace Woo's standard one, so there's likely a conflict. Please see if you can get back to the default WooCommerce gallery.

Please see my screenshot :) it's a page of an individual product. There's the WebRotate 360 tab there (it's expanded with Config File URL field and Root Path). Please see in your setup to confirm.

Hi! There're no separate WooCommerce admin settings. You should still be able to see the WebRotate tab under each product (more details):