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    Margin content position

    We would need a link to the page with the issue to assist.
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    Software update rotate

    Hi, are you on Windows by any chance as we can send you a v5 build for Windows probably even this week?
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    Change Color Hotspot

    Color change can't be done inside the software unfortunately. The hotspot indicator image can be SVG, PNG, JPG or GIF.
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    Change Color Hotspot

    It's a CSS customization a web developer integrating your 360s would generally be able to make. For example: .hotspot_indicator:hover { background-image: url(your-colored-hover-image.svg); } Where are you integrating it so we could provide more actionable details?
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    Draft view only

    It looks like you have some non-transparent background selected for that hotspot. Please check:
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    Draft view only

    Hi Beiga, it appears you are inserting the entire content of the template_configurator.html file including the <html> tag, etc. This is likely causing the issue. Have you customized template_configurator.html? If so, please share the file so we can advise what to copy into your elementor block...
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    Antivirus

    I believe we have been now removed from the blacklist:
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    Antivirus

    Thanks for reporting this. We have recently moved our websites to a new server via new hosting company and it appears the IP address we were assigned on the new hosting has been already in ESET antivirus's database, probably due to some compromised website that was assigned the same IP before...
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    Margin content position

    You can uncheck "Auto-adjust..." on the first tab of the Hotspot form to make the viewer not align the popup to be fully visible, which is what I think you show in the screenshots.
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    Margin content position

    Hi, yes... it may sound conter-intuitive, but you would need to enter the value of the margin for your setup in the opposite margin field of the popup layout greed as per your screenshots. I.e keep it checked on the right, but enter 50 in the field on the left.
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    Hotspot won't work

    Please share an example of such mp4 and we will review and comment. You can email it to support at webrotate360 dot com.
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    Hotspot won't work

    Hi, it seems your are trying to create an iFrame on-the-fly when hotspot is activated which may get involved.. Instead, we have a clean way to integrate embeds like panoramic views, youtube videos, etc. by simply inserting a link to an HTML page with your content. In the case of youtube (or...
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    Change Fonts

    Hello. The available fonts you see there are so called web fonts, meaning they are almost always available on most user computers be it Windows or macOS or Linux. By users I mean web visitors who are going to see your published project. Additional fonts is something that is usually managed by a...
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    360 viewer not showing on Woocommerce Product Page

    Hi, it's not clear why the webrotate gallery is not replacing the default one in your WooCommerce, which is the main issue right now, I think. Most likely it's related to Elementor you are using there. We will get in touch with you directly via email to see how we can help as would need access...
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    Product not showing while url is working

    Hi Mirna, and thanks for the detailed notes. 1) You don't need to use WordPress Media. Uploading via FileZilla is sufficient. Also, all you need to upload from your published project is the single folder that resides under published/360_assets of your SpotEditor project. 2) Our WooCommerce...
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    Access to XMLHttpRequest has been blocked by CORS policy: No 'Access-Control-Allow-Origin' header is present on the requested resource

    Hi, please see this article. CORS is a server-side configuration and there're steps to configure it on CloudFront + S3: https://repost.aws/knowledge-center/no-access-control-allow-origin-error
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    Advanced "Play to Label" - Open Hotspot Content

    Hi, thanks for the detailed summary! I think it's because of the Key hotspot name having white spaces which is something we rarely test unfortunately. This has not been reported so far either.. Please rename "On Off Switch Animation" to something like "On-Off-Switch-Animation" and it will work...
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    apiReadyCallback working only once

    Yes, it's a callback and the code you shared looks right.
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    apiReadyCallback working only once

    Yes. Should be called before apiReadyCallback and right after you see .xml in the network tab.
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    apiReadyCallback working only once

    PS: we do have an undocumented callback that we use internally and it may do what you need but it's not very straightforward as you will need to modify XML content directly. For example: configReadyCallback: function(xml, isFullscreen) { var $ui = $($(xml).find('userInterface')[0])...
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